Prada Client Service Advisor French

Founded in **** in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation.The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities.JOB SUMMARYFor the peak season (mid-October **** to the end of January ****), we are looking for Client Advisors to be hired on a temporary contract.A member of the Client Services team supporting client contacts (call, chat, email) and servicing omni-channel client interactions for the Prada EMEA's region, managing also the cross-functional interactions with stores located in EMEA and corporate departments ensuring a personalized client experience.RESPONSIBILITIESEmbrace a culture that puts the client experience first and foremostExecute strategies that drive client retention and engagementMaximize use of the client relationship management system while providing client support through phone, email, live chat and WhatsAppAdopt an authentic approach to clienteling and build long-term relationships with clients by personalizing the client experience at every touchpointRespond efficiently and accurately to clients, explaining possible solutions, and ensuring that clients feel supported and valuedSeize opportunities to sell, cross-sell or upsell products when they ariseAssist clients with all post-sale inquiries including delivery, returns, repairs, and refundsWork to quickly resolve all issues affecting clients' orders and in a professional manner by communicating with boutiques and concessionsEngage in active listening with callers, confirming or clarifying information and diffusing angry clients, as neededPartner with Client Service Team Leader to escalate incidents as appropriatePartner with Store Operations in supporting the management of client queries, including complaints, requests for post-sale assistance, availability and other merchandising requestsFrequently attend educational seminars to improve knowledge and performance levelUnderstand and strive to meet or exceed call-center metrics while providing excellent consistent Client ServiceBe the voice of our Group's Client Service team, by providing a high level of luxury serviceREQUIREMENTSPassion to connect with clients and cultivate personalized relationships to drive salesExceptional Client Service, active listening, and verbal and written communication skills, professional phone voiceUnderstanding of company products, services, and policiesProficiency with computers, especially with CRM software, and strong typing skillsAbility to ask inquisitive questions and diffuse tense situationsStrong time management and decision-making skillsAdaptability and accountabilityFluency in English, French and Italian is mandatory.5/7 including Saturdays and Sundays on a rotating basis.Shifts: 09:*****:00 or 11:*****:00Temporary contractJoining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence.The engine of our success is the importance and value that we place on the talent and passion of our people, leading to their own professional growth.Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics.We believe that diversity is a value and we are committed to builder a fair and respectful workplace for all.#J-*****-Ljbffr