Product Support Manager
35 minuti fa
Join to apply for the Product Support Manager role at Bending Spoons.ResponsibilitiesObsess over the satisfaction of our users by responding to requests in the most helpful and empathetic manner possible, primarily in writing and in English.Champion a user-centric approach when it comes to product.Identify frequent issues and opportunities, share feedback with relevant teams to help improve our products.Represent Bending Spoons in addressing users' product reviews and gather insights into which features are most and least appreciated.Prepare FAQs and improve our customer-care notes and documentation.What we look forReasoning ability.Solve complex problems by thinking from first principles, structuring ideas sharply, resisting biases, and attending to key details.Drive.Extremely ambitious with matched initiative, effort and tenacity; responsible and self-holding to a high and rising bar.Team spirit.Give generously, support the best idea, help teammates, reliable, honest and transparent.Proficiency in English.Read, write and speak proficiently in English.What we offerIncredibly talented, entrepreneurial teams.Work in small, result-oriented, autonomous teams alongside bright people.An exceptional opportunity for growth.We hire individuals of outstanding potential and put them in the ideal position to thrive.Spooners in their 20s lead products worth hundreds of millions of dollars, and those with talent soon play essential roles in major projects.Competitive pay and access to equity.Salary ranges vary by location; full-time contracts may include equity at a discounted price.Benefits.Flexible hours, remote work, unlimited learning support, top-market health insurance, relocation package, generous parental support, yearly retreat.Commitment & contractPermanent or fixed-term, full-time.LocationMilan (Italy), London (UK), Madrid (Spain), Warsaw (Poland) or remote in selected countries.Selection processScreening tests followed by interviews.High bar; job may stay open for months or be reposted.We focus on talent over experience.Senior LevelEntry levelEmployment typeFull-timeJob functionProject Management and Product ManagementIndustriesSoftware Development#J-*****-Ljbffr
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