Programmatic Solutions Consultant, Psc

Programmatic Solutions Consultant, PSC - US Job ID: ******* | Amazon.com Services LLCAmazon Ads is looking for a Programmatic Solutions Consultant to support customers using our demand-side platform, Amazon DSP.As a Programmatic Solutions Consultant (PSC), you will manage the end-to-end experience of our enterprise customer, known as programmatic trading desks.You will drive success by developing customer expertise in our programmatic advertising DSP.The Programmatic Solutions Consultant has experience in advertising technology and the programmatic advertising domain, and is leveraging this expertise to help our customers meet and exceed their business objectives.In this customer-facing role, you will work closely with programmatic traders at agencies/advertisers, as well as Amazon Ads internal sales, product, and support teams to address customer needs.Key Job ResponsibilitiesOwning the relationship with programmatic trading desk managers, engaging with multiple customer organizational levels to understand business objectivesProviding services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practicesAnalyzing and interpreting data to identify improvement areas, root causes, and formulate enablement and adoption recommendationsDriving the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating closely with cross-functional Amazon teams (Product Management, Engineering, Analytics, and Specialists)Defining and improving processes and tools for the Programmatic Solutions Consultant team to better serve customersA Day in the LifeA typical PSC engagement with our customers could include onboarding new traders, delivering trainings on new product features, assisting a customer with a beta feature, consulting in business strategy and planning discussions, providing oversight in execution of campaign strategy, developing campaign optimization recommendations and monitoring their impact, conducting deep dives to determine root causes of issues and informing customers of the best course of action.You will advocate for customers in internal forums, provide troubleshooting support and triage when needed, and simplify and propagate customer feedback to inform product and services design.PSCs operate as trusted advisors to customers every day, and ensure customers gradually develop into proficient users of our DSP, who see Amazon DSP as their preferred means to achieve their goals.You will be passionate about understanding customer objectives, and address them using our book of services and engagement best practices, to drive adoption of Amazon technologies.Your ownership, curiosity, and domain knowledge will allow you to comprehensively understand the details of our offerings and be able to speak to these to our customers with passion, authority, empathy, and clarity.About the TeamAmazon Ads helps brands create experiences that delight customers and deliver meaningful results.With 300+ million worldwide active customer accounts, and first-party insights based on shopping, streaming, and browsing signals, brands can craft relevant campaigns that enhance customer experiences.Our solutions on Amazon.com, services like Twitch, IMDb TV, Alexa, Amazon Music, and partnerships with third-party publishers and exchanges make Amazon Ads the ultimate amplifier for brands to reach the right audiences in the right places, both on and off Amazon.Our programmatic advertising platform, the Amazon Demand Side Platform (DSP), is becoming increasingly popular with major advertisers and agencies worldwide.We believe we understand e-commerce advertising better than anybody else and want to turn it into a science of its own that all users can leverage for their programmatic advertising.Basic QualificationsExperience in e-commerce or online advertisingExperience in omni-channel marketing, search engine marketing or search engine optimizationExperience in digital analytics and/or DMP, CDPVertical specialization (e.g., entertainment, automotive, etc.) within programmatic advertisingProficient oral and written communication skills with the ability to establish credibility with technical and non-technical business ownersOrganizational skills including prioritizing, scheduling, time management, and meeting deadlinesPreferred QualificationsExperience in e-commerce or online advertisingExperience in omni-channel marketing, search engine marketing or search engine optimizationExperience in digital analytics and/or DMP, CDPVertical specialization (e.g., entertainment, automotive, etc.) within programmatic advertisingProficient oral and written communication skills with ability to establish credibility with technical and non-technical business ownersOrganizational skills including prioritizing, scheduling, time management, and meeting deadlinesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our compensation reflects the cost of labor across several US geographic markets.The base pay for this position ranges from $61,500/year in our lowest geographic market up to $131,600/year in our highest geographic market.Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.Amazon is a total compensation company.Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.For more information, please visit .This position will remain posted until filled.Applicants should apply via our internal or external career site.#J-*****-Ljbffr