Automotive Technical And Diagnostic Specialist
3 settimane fa
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.Job DescriptionAre you passionate about automotive technology and Electrical Vehicles?Do you enjoy solving complex technical problems and helping others succeed?Are you ready to make a real impact in the automotive world?We're looking for a Technical Helpdesk Specialist to join our team of experts supporting retailers and independent workshops with diagnostic and repair guidance. This is your chance to be at the heart of automotive innovation, helping technicians deliver outstanding service to customers.You will be responsible for the following:Provide technical support across various systems, focusing on diagnostics and root cause analysisGuide dealers through repair processes and ensure accurate case documentationOwn cases from initiation to resolution or escalation, maintaining clear and professional communicationResearch technical documentation, manuals, and resolution databases to support problem-solvingCollaborate with dealer technicians and internal agents to resolve complex technical issuesMonitor and manage backlog by following up on open casesEscalate cases when necessary, ensuring all relevant information is included and properly documentedCommunicate product issues and contribute to continuous improvement initiativesEnsure thorough analysis and complete information before escalating or reassigning casesSupport retailer staff by identifying educational needs and filling competence gapsBuild strong relationships with retailers and workshop teams to improve service effectivenessContribute to customer satisfaction by delivering high-quality diagnostic and repair supportYou will do best in this role, if you have:Degree in automotive technology or equivalent experienceStrong knowledge of vehicle mechanics and EVExperience in technical support or workshop-level diagnosticsExperience in using diagnostic toolsAbility to read technical drawings and interpret measurement dataAnalytical, organized, and customer-focusedFluency in Italian and EnglishA general automotive diagnostics competence test/evaluation will be part of the recruitment process.Join us in shaping the future of automotive service. Apply now and become a key player in a team that values expertise, collaboration, and customer satisfaction.
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Automotive Technical And Diagnostic Specialist
3 giorni fa
Montà, Italia Msx International A tempo pienoMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization andCompliance; Parts and Accessories Sales...
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Automotive Technical And Diagnostic Specialist
3 giorni fa
Montà, Italia Msx International A tempo pienoMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales...
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Technical Quality Specialist
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Montà, Italia Adecco A tempo pienoTechnical Quality Specialist • Sant'Ambrogio di Torino, ITALYAdecco Financial Services ricerca un profilo di Specialisti in area elettrica per gestire un'attività di assistenza tecnica presso una realtà multinazionale del settore Automotive di Torino.Si ricorda l'importanza dell'esperienza nella diagnostica auto e su motori ibridi/elettrici, necessario...
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Technical Quality Specialist
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Montà, Italia Adecco A tempo pienoTechnical Quality Specialist • Sant'Ambrogio di Torino, ITALY Adecco Financial Services ricerca un profilo di Specialisti in area elettrica per gestire un'attività di assistenza tecnica presso una realtà multinazionale del settore Automotive di Torino. Si ricorda l'importanza dell'esperienza nella diagnostica auto e su motori ibridi/elettrici, necessario...
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Automotive Quality Specialist
1 settimana fa
Montà, Italia Adecco A tempo pienoUna multinazionale nel settore della consulenza strategica ricerca un Technical Quality Specialist per garantire che il processo produttivo rispetti gli standard qualitativi. Il candidato ideale ha esperienza nel settore automotive, conosce le procedure di controllo diagnostico e deve avere un'ottima comprensione della lingua inglese. Si offre un contratto...
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Automotive Quality Specialist
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Montà, Italia Adecco A tempo pienoUna multinazionale nel settore della consulenza strategica ricerca un Technical Quality Specialist per garantire che il processo produttivo rispetti gli standard qualitativi. Il candidato ideale ha esperienza nel settore automotive, conosce le procedure di controllo diagnostico e deve avere un'ottima comprensione della lingua inglese. Si offre un contratto...
