Boutique Milano Montenapoleone_ Client Advisor
1 settimana fa
JOB SUMMARYFor the peak season (mid-November **** to the end of February ****), we are looking for Client Advisors to be hired on a temporary contract.A member of the Client Services team supporting client contacts (call, chat, email) and servicing omni-channel client interactions for the Prada EMEA's region, managing also the cross-functional interactions with stores located in EMEA and corporate departments ensuring a personalized client experience.RESPONSIBILITIESEmbrace a culture that puts the client experience first and foremostExecute strategies that drive client retention and engagementMaximizing use of the client relationship management system while providing client support through phone, email, live chat and whatsappAdopt an authentic approach to clienteling and build long term relationships with clients by personalizing the client experience at every touchpointResponding efficiently and accurately to clients, explaining possible solutions, and ensuring that clients feel supported and valuedSeize opportunities to sell, cross-sell or upsell products when they ariseAssist clients with all post sale inquires including delivery, returns, repairs, and refundsWork to quickly resolve all issues affecting clients' orders and in a professional manner by communicating with boutiques and concessionsEngaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as neededPartner with Client Service Team Leader to escalate incidents as appropriatePartner with Store Operations in supporting the management of client queries, including complaints, requests for post-sale assistance, availability and other merchandising requestFrequently attend educational seminars to improve knowledge and performance levelUnderstanding and striving to meet or exceed call center metrics while providing excellent consistent Client ServiceBe the voice of our Groups Client Service team, by providing a high level of luxury serviceREQUIREMENTSPassion to connect with clients and cultivate personalized relationships to drive salesExceptional Client Service, active listening, and verbal and written communication skills, professional phone voiceUnderstanding of company products, services, and policiesProficiency with computers, especially with CRM software, and strong typing skillsAbility to ask inquisitive questions and diffuse tense situationsStrong time management and decision-making skillsAdaptability and accountabilityFluency in English, Italian and French is mandatory5/7 including Saturdays and Sundays on a rotating basis.Shifts: 09:*****:00 or 11:*****:00Temporary contract
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Boutique Milano Montenapoleone_ Client Advisor
2 settimane fa
Bardi, Italia Etro A tempo pienoFondata nel **** da Gerolamo Etro e con sede a Milano, Etro è oggi un marchio del lusso con una portata globale e che vanta il riconoscimento da parte dei consumatori di tutto il mondo.La presenza internazionale di Etro è basata su una strategia multi-channel che rende l'offerta del marchio disponibile sui diversi mercati, a partire dai circa 140 flagship...
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Boutique Milano Montenapoleone_ Client Advisor
2 settimane fa
Bardi, Italia Etro A tempo pienoFondata nel **** da Gerolamo Etro e con sede a Milano, Etro è oggi un marchio del lusso con una portata globale e che vanta il riconoscimento da parte dei consumatori di tutto il mondo.La presenza internazionale di Etro è basata su una strategia multi-channel che rende l'offerta del marchio disponibile sui diversi mercati, a partire dai circa 140 flagship...
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Boutique Milano Montenapoleone_ Client Advisor
2 settimane fa
Bardi, Italia Etro A tempo pienoFondata nel **** da Gerolamo Etro e con sede a Milano, Etro è oggi un marchio del lusso con una portata globale e che vanta il riconoscimento da parte dei consumatori di tutto il mondo.La presenza internazionale di Etro è basata su una strategia multi-channel che rende l'offerta del marchio disponibile sui diversi mercati, a partire dai circa 140 flagship...
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Boutique Milano Montenapoleone_ Client Advisor
1 settimana fa
Bardi, Italia Ali Spa A tempo pienoClient Advisor needed in Milan to provide excellent customer service and achieve sales goals for a luxury beauty brand.
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Bardi, Italia Adecco A tempo pienoClient Advisor in Milano, responsible for sales, customer service, and contributing to store success.Requires experience in luxury retail/beauty.
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Boutique Milano Montenapoleone_ Client Advisor
5 giorni fa
Bardi, Italia Ali Spa A tempo pienoALI Agenzia per il lavoro , filiale di Milano, sta selezionando per azienda cliente una risorsa da inserire come CLIENT ADVISOR .Siamo alla ricerca di un Client Advisor appassionato e carismatico da inserire all'interno di una profumeria di lusso, situata nel cuore pulsante di Milano.Se possiedi un'innata eleganza, un profondo interesse per il mondo delle...
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Boutique Milano Montenapoleone_ Client Advisor
5 giorni fa
Bardi, Italia Ali Spa A tempo pienoALI Agenzia per il lavoro, filiale di Milano, sta selezionando per azienda cliente una risorsa da inserire comeCLIENT ADVISOR.Siamo alla ricerca di un Client Advisor appassionato e carismatico da inserire all'interno di una profumeria di lusso, situata nel cuore pulsante di Milano.Se possiedi un'innata eleganza, un profondo interesse per il mondo delle...
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Boutique Milano Montenapoleone_ Client Advisor
1 settimana fa
Bardi, Italia Ali Spa A tempo pienoDepartment:RetailPlace of work:MilanoJob Type:Full-timeReport to:Store ManagerJob purpose:As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand.You take responsibility...
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Boutique Milano Montenapoleone_ Client Advisor
2 settimane fa
Bardi, Italia Altro A tempo pienoDepartment :> RetailPlace of work : MilanoJob Type : Full-timeReport to : Store ManagerJob purposeAs a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take...
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Boutique Milano Montenapoleone_ Client Advisor
2 settimane fa
Bardi (PR), Italia Ali Spa A tempo pienoDepartment :> Retail Place of work : Milano Job Type : Full-time Report to : Store Manager Job purpose As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take...
