Senior Support Engineer, Aws Monetization

Senior Support Engineer, AWS MonetizationJob ID: | Amazon Web Services Development Center Germany GmbHAWS has the most services and more features within those services, than any other cloud provider— from infrastructure technologies like compute, storage, and databases—to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things.Whether its identity features such as access management and sign on, cryptography, console, builder & developer tools, or projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind.The AWS Platform team sustains over 750 million transactions per second.Our team also puts a high value on work-life balance.Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, so we're happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc.Your manager can also help you find a mentor or two, because two is better than one.In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.Here at AWS, we embrace our differences.We are committed to furthering our culture of inclusion.We have ten employee-led affinity groups, reaching ****** employees in over 190 chapters globally.The L6 Support Engineer will establish the monthly billing process, lead process documentation, create support runbooks, establish operational metrics, and manage account growth.The engineer will collaborate with engineering teams to implement AI-driven support solutions.This option creates a dedicated support team but limits the automation development capacity.The core deliverables for this role include the monthly manual discounting processes, invoice consolidation, Request for Payment (RFP) generation, and audit processes.The role requires working within EU data sovereignty requirements while managing customer cases, documenting solutions, and maintaining billing support procedures.They will identify and resolve root causes of billing issues, participate in support retrospectives, and work with system developers to improve billing operations.An effective candidate will be a creative problem solver, committed to the team, and able to work around obstacles.The engineer will support customer inquiries and contribute toward immediate resolution as well as longer-term solutions.This team member will have an opportunity to innovate through process improvement and participate in cross-functional team initiatives.Work with AWS customers to address billing issues and gather valuable feedbackSupport monthly billing processes between multiple external and internal AWS teams by auditing billing data, providing data management, and discount calculationsProactively identify and implement operational improvements, enhancements, and system customizations that meet business requirementsActively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experienceSupport projects and ensure successful execution in an interdisciplinary environment, partnering with business leaders and team members, including Account Managers, Technology partners and Service teams, etc., to deliver on billing objectives of timeliness and accuracySupport recurring and ad hoc reporting for various internal/external stakeholdersBasic QualificationsBachelor's degree or equivalentExperience using Microsoft Excel to manipulate and analyze dataWorking knowledge of SQL8+ years of relevant work experience in sales operationsPreferred QualificationsMaster's degree or equivalentProgram Management experienceAmazon is an equal opportunities employer.We believe passionately that employing a diverse workforce is central to our success.Protecting your privacy and the security of your data is a longstanding top priority for Amazon.We do not discriminate on the basis of protected veteran status, disability, or other legally protected status.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.m/w/dAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr