Customer Solution Engineer, Marine

KONE Spa , at the Monfalcone shipyard, is looking for a CSE Engineer, Marine who is accountable for overall solution for the customer, including integrations, solutions, services and products.He/she takes responsibility to define the specifications, and engineering lead times in co-operation with other Front-Line parties, Supply Line, and Area and Global support functions.She/he works at the customer interface, is an expert on solution selling and participates in customer meetings when needed.She/he has deep understanding of new and existing KONE solutions and services (e.g. project management, installation and maintenance) across business lines and has a holistic understanding of certain customer segments, cruise, ferry and cargo ships.She/he takes into consideration all product and service costing and planning aspects when defining a solution e.g. corporate materials from the supply line, local materials from sourcing, costing of engineering, installation and impact on maintenance.Responsibilities and key activities Collaboration with sales : Responsible for finding optimal technical solutions to meet the customer's needs for non-standard and modernisation cases Ensures clarity on the solution's scope, including KONE and possible third-party offerings Participates in customer meetings and answers customers' technical questions when needed Selects the correct product platform on which to make the offering Proposes solutions from all KONE business lines; new services, escalators, elevators, doors etc.Solution planning – Costing: Involves engineering, installation, maintenance and project management to understand both the materials and the service cost of the solution Solution planning – Specs: Creates product specifications for local materials Accountable for the technical content of the order to delivery phase Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed) Solution planning – Availability and lead times Coordinates engineering schedules between Supply line and customer Solution planning – Installability Ensures that the proposed solution can be installed Ensures that the cost and work effort impact of installation is part of the solution's costing, especially in non-standard installation method cases Solution planning – Maintainability Ensures that the proposed solution fulfils the customer's product lifecycle needs Solution planning – Compliance Ensures that the proposed solution fulfils codes, regulations and safety requirements Ensures alignment with environmental regulations Ensures that the planned solution complies with KONE engineering policy Key tasks in the KONE Sales process Provides content for pre-tender and pre-booking reviews (technical solutions, costs, lead times, risks, verification of technical content in contracts) Executes activities for a holistic solution plan Key tasks in the KONE Delivery process Accountable for layout coordination Analyses change requirements, and makes proposals for the new solution plan Provides solution-related information to Sales, Project Managers, Installation Supervisors and Maintenance Supervisors General responsibilities Participates in product release information-sharing sessions Offers input to the product offering management about customisation, standardisation and interface requirements for the portfolio Contribution to the Customer Solutions Engineering virtual and local network Contribute to and utilise the Customer Solutions Engineering case library Is the primary front line technical contact person for the Supply Line Tendering Engineers Skills and Educational Bachelor/Master's Degree in Engineering or similar Minimum 3-5 years of relevant engineering experience in the Marine business Fluent in English and Italian language Holistic understanding of different Marine solution types and customer segments Technical understanding of offerings in Marine environment Good solution and value-selling skills Excellent skills in understanding and translating customer needs into KONE technical specifications Understanding of Marine installation processes Good knowledge of KONE Marine solution-related codes and standards Good engineering tool skills e.g. CAD Basic knowledge of competitors' technical solutions Good understanding of all the required elements for solution total costing Good virtual communication/collaboration skills Good team player Read more on