Brand Specialist

About AmazonAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.By giving customers more of what they want – low prices, vast selection, and convenience – Amazon continues to grow and evolve as a world-class e-commerce platform.Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA.The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.Account Management – Brand SpecialistAs a Brand Specialist you would be a part of Amazon Vendor Services (AVS) Team of Retail Business Services.You will have the opportunity to help shape and deliver a strategy for managing Amazon AVS vendors.The AVS team is looking for a bright, customer-centric, driven, and creative candidate to join our team.You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor's business with Amazon.You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon.You will utilize a wide range of skills across site merchandising, buying, inventory management, finance, operations, and online marketing to drive the performance of strategic vendor partners at Amazon.You will be focused on operational aspects of managing the customer relationships with our vendors.You will conceive, create, and analyze marketing activities/campaigns to grow the vendor's traffic, brand awareness, customer conversion, and revenue on Amazon.You will also look into operational aspects of the vendor's business with Amazon, root-cause analysis of issues and opportunities affecting business.Timings: EU shift, 12:00 pm IST to 9:00 pm IST.Key Job ResponsibilitiesEstablish long-term partnerships with key vendor partners for the group of vendors handled.Partner with the Retail Category Team and build successful communication channels at all levels, set proper expectations, provide clear status communications, and manage toward a growth plan for the vendors.Build and execute a joint business plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.Conduct deep-dive analysis on vendor issues and publish recommendations and action plans based on data to improve vendor experience.Success will be measured by the performance of your vendors on input metrics and the impact on creating a great customer experience for buying consumers.Conduct regular WBRs and MBRs with the vendors, highlight business metric performance, and build action plans.Basic QualificationsMinimum of 2 years of sales or account management experience.Minimum of 2 years of digital advertising and client-facing roles experience.Experience with Excel.Experience analyzing data and best practices to assess performance drivers.Preferred QualificationsExperience analyzing key open issues and resolution metrics for each managed account.Experience in relationship management within technology, start-ups, or SaaS platforms.Our inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country or region you're applying in isn't listed, please contact your Recruiting Partner.Location:ES, Community of Madrid, MadridAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.#J-*****-Ljbffr