Customer Service Assistant
7 giorni fa
MAIN RESPONSIBILITIES:· Receiving and making inbound/outbound calls.· Liaising with key departments to support order-management processes;· Responsibility for order management, which may include processing sales orders, validating and completing the paperwork required for issuing return authorizations (RGA) and credit or debit notes; checking credit status/pricing and verifying inventory levels; managing bid documentation and preparing samples for tender participation.· Maintaining a mutually supportive relationship with the sales organization.· Managing consignment replenishment orders· Managing consignment billing (including monitoring PPO blocked orders and consignment limits)· Managing consignment returns· Stock monitoring & reporting - monitoring UBDs & consumption trends, ensuring stock close to expiry is dispositioned in line with policies and procedures, optimising inventory usage and reducing scrap rate (linked to Sales responsibility also)· Supporting stock counts, stock control and stock reconciliation process, review and approve stock movements, process stock movements and ensure inventory accuracy is maintainedEDUCATION/EXPERIENCE REQUIREMENTS:· High school diploma required (a business-related school background is preferred);· At least 2–5 years of customer service or sales experience required.Call center and order-entry experience is preferred.SPECIALIZED SKILLS AND OTHER REQUIREMENTS:· Knowledge of the English language (minimum level B1);· Excellent oral and written communication skills with a proven ability to interact effectively with individuals at all levels of the organization.Ability to sell over the phone is preferred;· Working knowledge of MS Word and Excel;· Strong organizational, analytical, and problem-solving skills required;· Ability to accurately manage complex, multi-task processes in a fast-paced environment is required;· Knowledge of medical manufacturing and/or distribution is preferred;· SAP knowledge is preferred
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