Automotive Technical Helpdesk Specialist
6 giorni fa
AtX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions.Purpose of the role:Provide parts, technical, and diagnostic support, as well as related repairs to various users, ensuring prompt resolution of technical cases and minimizing repeat repairs.Deliver diagnostic assistance, technical information, and recommendations—primarily through the ticketing system, but also by phone—to Dealers, Approved Repairers, and Independent Operators, supporting them in resolving issues and achieving a "fix-it-right-the-first-time" approach.Record details of all interactions to provide feedback to the OEM, contributing to product improvement (design, development, and manufacturing) and enhancing AR Technical Support processes.Key responsibilities:Provide technical support across various systems, focusing on parts and diagnostics and root cause analysisGuide dealers through repair processes and ensure accurate case documentationOwn cases from initiation to resolution or escalation, maintaining clear and professional communication.Research technical documentation, manuals, and resolution databases to support problem-solving.Collaborate with dealer technicians and internal agents to resolve complex technical issues.Monitor and manage backlog by following up on open cases.Build strong relationships with retailers and workshop teams to improve service effectiveness.Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.Ideal Experience, Knowledge & Skills:An automotive professional with a technical background Dealer workshop experience to Senior or Master Technician level Customer service experience.Strong knowledge on vehicle mechanical, electrical, computer systems and parts.Good understanding and use of measuring tools result data (i.e. multimeter, oscilloscope, flatness gauge, dial gauge, fillet gauge, micrometer ...etc.).Thorough knowledge of all aspects of modern vehicle systems and repair processes, particularly up-to-date electronics.Strong knowledge of vehicle mechanical, electrical, and electronic systems.Proficiency in diagnostic procedures and fault code interpretation using OEM tools.Experience with CAN bus communications, ECUs, sensors / actuators, and control modules.Skilled in using measurement tools (multimeter, oscilloscope, clamp meter) and interpreting results.Ability to read and apply wiring diagrams, service manuals, and TSBs.Familiarity with OEM technical platforms and knowledge bases.Competence with ticketing systems for case logging, triage, and resolution tracking.Customer orientation with a service mindset toward Dealers / Approved Repairers and Independent Operators.Language skills : fluent Italian and English#J-*****-Ljbffr
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Latina, Italia MSX International A tempo pienoMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales...
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Automotive Technical Helpdesk Specialist
7 giorni fa
Latina, Italia Altro A tempo pienoAtX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions.Purpose of the role:Provide parts, technical, and diagnostic support, as well as related repairs to various users, ensuring prompt resolution of technical...
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Automotive Technical Helpdesk Specialist
7 giorni fa
Latina, Italia Msx International A tempo pienoAtX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions. Purpose of the role: Provide parts, technical, and diagnostic support, as well as related repairs to various users, ensuring prompt resolution of technical...
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Automotive Diagnostics
6 giorni fa
LATINA, Italia Msx International A tempo pienoA leading automotive support firm located in Lazio, Italy, is looking for a technical support professional to deliver parts and diagnostic assistance for vehicle systems.The ideal candidate will have a strong automotive background, proficiency in diagnostic tools, and customer service experience.This position also requires fluency in Italian and English,...
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Automotive Diagnostics
7 giorni fa
Latina, Italia Altro A tempo pienoA leading automotive support firm located in Lazio, Italy, is looking for a technical support professional to deliver parts and diagnostic assistance for vehicle systems. The ideal candidate will have a strong automotive background, proficiency in diagnostic tools, and customer service experience. This position also requires fluency in Italian and English,...
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Automotive Diagnostics
7 giorni fa
Latina, Italia Msx International A tempo pienoA leading automotive support firm located in Lazio, Italy, is looking for a technical support professional to deliver parts and diagnostic assistance for vehicle systems. The ideal candidate will have a strong automotive background, proficiency in diagnostic tools, and customer service experience. This position also requires fluency in Italian and English,...
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Technical Maintenance Expert
3 settimane fa
Latina, Italia beBeeMaintenance A tempo pienoWe are looking for a Cmms Specialist to join our team. A Cmms Specialist is responsible for managing and maintaining computerized maintenance management systems (CMMS). The ideal candidate will have strong analytical and problem-solving skills, with the ability to work independently and as part of a team. Key Responsibilities Multi-specialist in 8 main...
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Manutentore Elettromeccanico Automotive E Viaggi
1 settimana fa
LATINA, Italia Mpe Plastic Technical Products A tempo pienoUn'azienda nel settore automotive cerca un manutentore elettromeccanico per gestire le attività di manutenzione delle linee produttive.Il candidato ideale ha un diploma tecnico e esperienza pregressa, e dovrà affrontare guasti elettrici, meccanici e pneumatici.Sono richieste buone capacità di lettura degli schemi e preferibile conoscenza...
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Manutentore Elettromeccanico Automotive e Viaggi
1 settimana fa
Latina, Italia Mpe Plastic Technical Products A tempo pienoUn'azienda nel settore automotive cerca un manutentore elettromeccanico per gestire le attività di manutenzione delle linee produttive. Il candidato ideale ha un diploma tecnico e esperienza pregressa, e dovrà affrontare guasti elettrici, meccanici e pneumatici. Sono richieste buone capacità di lettura degli schemi e preferibile conoscenza dell'inglese....
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Technical Specialist
2 settimane fa
Latina, Italia Umana Spa A tempo pienon°1 TECHNICAL SPECIALIST Per solida realtà, operante nel commercio di prodotti per l'ufficio, con forte orientamento alla trasformazione digitale, ricerchiamo : La figura opererà trasversalmente nelle Business Unit IT, supportando sviluppo prodotti, post-vendita e attività commerciali. Sarà il riferimento tecnico per dealer e clienti, gestendo demo,...
