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Mercier Consultancy MD is pleased to announce an opening for Italian Speaking Customer Service Representatives for an esteemed Automotive Company in Greece.This position is perfect for individuals who are passionate about the automotive industry and are eager to provide outstanding customer support.In this role' you will assist customers in Italian' addressing their inquiries and ensuring they have a positive experience with our automotive products and services.Key Responsibilities - Respond to customer inquiries related to automotive products' services' and maintenance via phone' email' and chat in Italian.- Provide detailed information about vehicle specifications' service options' and promotional offers.- Assist customers with order processing' scheduling service appointments' and handling issues.- Handle customer complaints and technical queries efficiently to ensure customer satisfaction.- Maintain accurate documentation of customer interactions and inquiries in the CRM system.- Collaborate with internal teams to resolve customer issues and improve service delivery.- Stay updated on automotive industry trends and product offerings to provide informed assistance.Requirements - Fluency in Italian (both written and spoken) is essential, knowledge of Greek and/or English is a plus.- Previous experience in customer service' particularly in the automotive sector' is preferred.- Excellent communication skills and a commitment to customer satisfaction.- Strong problem-solving abilities and the capacity to handle challenging situations.- Aptitude for multitasking and managing multiple inquiries simultaneously.- Familiarity with CRM software and basic computer proficiency.- Willingness to work flexible hours' including evenings and weekends as required.

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