Customer Engagement Manager
2 settimane fa
Are you passionate about turning data into meaningful customer experiences?Do you thrive on building CRM strategies that deepen loyalty and boost retention?Are you confident using technology to elevate how brands connect with their customers?MacGregor Black is partnering with an exciting lifestyle brand to appoint a Customer Engagement Manager.This is a permanent role based in Milan.You will lead the development and delivery of best-in-class CRM strategies that drive engagement, retention, and customer lifetime value.You will oversee the full lifecycle of CRM campaigns, using smart segmentation to create personalised journeys across email, SMS, and loyalty programmes.You'll work closely with Marketing, Digital, Creative, and Ecommerce teams to ensure all CRM activity is aligned with both brand positioning and commercial goals.This role is perfect for a creative yet data-driven CRM professional who enjoys working in a fast-paced, growing environment.Key ResponsibilitiesDevelop and execute multi-channel CRM campaigns to increase engagement, retention & revenueOwn customer segmentation, lifecycle journeys, and personalisation strategyAnalyse CRM performance and turn insights into clear actions to improve future activityManage email and SMS campaign builds, testing, scheduling, and reportingEnhance loyalty programme structure, communications, and overall customer experienceCollaborate with Ecommerce & Digital Trading to align CRM activity with trading prioritiesPartner with Creative to ensure messaging reflects brand identity and tone of voiceSafeguard CRM data quality and ensure full GDPR complianceStay up to date on CRM technology, best practices, and competitor activityWhat We're Looking ForDegree in Marketing, Business, or a related fieldExperience in CRM, email marketing, or customer lifecycle roles within retail, fashion, or consumer brandsHands-on experience with CRM, ESP or CDP platforms (e.g. Klaviyo, Salesforce, Emarsys)Strong analytical skills with the ability to turn data into meaningful insightExcellent communication and stakeholder management skillsCustomer-centric mindset with a strong commercial focusHighly organised, proactive, and detail-orientedWhat We OfferCompetitive salary + benefitsFast-growing brand with international ambitionsCreative & collaborative team environmentOpportunities for learning & progressionPlease reach out to Gabby Zachrisson for more information.#J-*****-Ljbffr
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Customer Engagement Manager
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Milano, Italia SHL A tempo pienoVacancy Name Customer Engagement Manager (Italian Speaking) Requisition No VN4137 Time Type Full Time Location Thames Ditton Office Additional Location Country United Kingdom Job Description Find purpose in each day while contributing to a workplace revolution! SHL' People Science. People Answers. Join SHL in redefining the $10B Talent Intelligence market'...
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Customer Engagement
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Milano, Italia Macgregor Black A tempo pienoA dynamic lifestyle brand is seeking a Customer Engagement Manager to lead the development of CRM strategies in Milan.You will create multi-channel campaigns that enhance customer engagement and retention, analyzing performance to drive actionable insights.Candidates should have a degree in Marketing or Business and experience with CRM platforms such as...
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Milano, Italia DELIVERA A tempo pienoEngagement Manager – Consulenza Strategica Sales, Marketing & Digital Transformation Al fine di rafforzare la strategia di crescita in atto, Delivera è alla ricerca di un/una Engagement Manager che si occupi della gestione e dello sviluppo dei progetti di consulenza strategica in ambito sales, marketing e trasformazione digitale realizzati per le aziende...
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Engagement Manager
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Milano, Italia DELIVERA A tempo pienoEngagement Manager – Consulenza Strategica Sales, Marketing & Digital Transformation Al fine di rafforzare la strategia di crescita in atto, Delivera è alla ricerca di un/una Engagement Manager che si occupi della gestione e dello sviluppo dei progetti di consulenza strategica in ambito sales, marketing e trasformazione digitale realizzati per le aziende...
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Milano, Italia Delivera A tempo pienoEngagement Manager – Consulenza Strategica Sales, Marketing & Digital Transformation Al fine di rafforzare la strategia di crescita in atto, Delivera è alla ricerca di un/una Engagement Manager che si occupi della gestione e dello sviluppo dei progetti di consulenza strategica in ambito sales, marketing e trasformazione digitale realizzati per le aziende...
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Engagement Manager
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Milano, Italia Delivera A tempo pienoEngagement Manager – Consulenza Strategica Sales, Marketing & Digital Transformation Al fine di rafforzare la strategia di crescita in atto, Delivera è alla ricerca di un/una Engagement Manager che si occupi della gestione e dello sviluppo dei progetti di consulenza strategica in ambito sales, marketing e trasformazione digitale realizzati per le aziende...
