It Operations Engineer

OverviewRemote is solving modern organizations' biggest challenge – navigating global employment compliantly with ease.We make it possible for businesses of all sizes to recruit, pay, and manage international teams.With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world.You can find Remoters working from 6 different continents (Antarctica left to go) and all of our positions are fully remote.We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.If you are energetic, curious, motivated and ambitious, be part of our world.Apply now and define the future of workPositionThis is an exciting time to join Remote and have the opportunity to make a meaningful impact on the global employment landscape as an IT Operations Engineer.You\'ll become part of our small, but mighty IT Engineering team.If you are a skilled IT professional with a knack for solving technical issues, troubleshooting macOS-related problems and committed to delivering top-notch user support, we encourage you to apply for this role.The IT Operations Engineer plays a contributing role in maintaining the reliability, security, and efficiency of Remote's IT infrastructure and services.The responsibilities of the IT Operations Engineer are essential in supporting the operational functions of the IT department.ResponsibilitiesServe as the initial point of contact for all IT-related requests and inquiries from Remoters.Provide assistance for any application challenges users may be facing.Troubleshoot and resolve hardware issues for laptops (primarily Apple), displays and peripherals.Create and maintain detailed documentation of common troubleshooting procedures, processes, and technical solutions.Observe and contribute to the development of current IT processes and policies.Work closely with the IT Engineering team members and openly communicate on any issues encountered or active contribution to projects.Collaborate with various teams across the organization to ensure they have the necessary tools for their role, while maintaining the security of Remote and our customers.QualificationsExcellent problem-solving skills and a passion for helping end-users.Experience in providing technical support with an understanding of macOS environment.Experience in managing user accounts and access with SaaS applications like Okta and Google Workspace.Ability to efficiently and creatively find solutions to problems, utilizing available resources effectively.Thrive in an environment that values individual accountability and is unafraid of challenges that may come with ambiguity.Excited to learn how and why things work, and approach every problem from first principles.Exceptional communication skills, fluent in English, with the ability to articulate technical concepts to a non-technical audience.Experience in remote work environments is highly valued.PracticalReport to: IT Operations ManagerTeam: IT OperationsLocation: Anywhere in the WorldStart date: As soon as possibleCompensation & BenefitsRemote\'s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate.We pay above in-location rates and avoid cheap-labor practices.Salary range for this full-time position: $30,950—$69,650 USD per year.Benefits include: work from anywhere, flexible paid time off, flexible working hours (async), 16 weeks paid parental leave, mental health support services, stock options, home office budget & IT equipment, budget for local in-person social events or co-working spaces.Further details are explained in the handbook at remote.com/r/benefits.Application & ProcessApplication process includes interviews with recruiter, hiring manager, and team members (no managers present) plus an executive interview.Remote makes running global teams simple by enabling hiring, management, and payments globally.#J-*****-Ljbffr