Technical Support Engineer

2 settimane fa


Lazio, Italia Genieai | Surfacing Hidden Alpha & Risks A tempo pieno

Company DescriptionGenieAI is a cutting-edge leader in agentic finance, enabling asset managers and hedge funds to uncover hidden alpha and risks through predictive and generative AI.With our award-winning portfolio and risk management platform, portfolio managers can anticipate market trends and navigate risks with unprecedented precision.Our platform, Allo, focuses on verified track records for SMA managers and allocators, providing powerful analytical capabilities.Backed by top investors like Coinbase Ventures and Bain Capital Ventures, GenieAI is trusted by top asset managers across the globe.Role DescriptionThis is a full-time hybrid role located in Rome, combining on-site presence with work-from-home flexibility.The Technical Support Engineer will be responsible for providing technical assistance, troubleshooting issues, conducting analyses, and ensuring outstanding customer support.Day-to-day tasks include resolving technical problems, delivering high-quality customer service, and collaborating with teams to enhance our technology platform.QualificationsTechnical Support, Troubleshooting skillsStrong Analytical Skills, ability to perform detailed analysisExperience in Customer Support and Customer ServiceExcellent communication and interpersonal skillsAbility to work in a hybrid environment combining on-site and remote workFamiliarity with AI and Machine Learning applications is beneficialBachelor's degree in Computer Science, Engineering, or a related fieldExperience in the finance or tech industry is a plus



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