Spa Coordinator

Spa Coordinator Naples Beach Club, Four Seasons Resort, Naples, FloridaFull-time position – End date: April 1, **** (30+ days left to apply).About Four SeasonsFour Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.We believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.It comes from our belief that life is richer when we truly connect to the people and the world around us.About the RoleThe Spa Coordinator ensures exceptional guest experiences by welcoming guests, handling inquiries, and managing appointment schedules.The role requires a professional, courteous approach to delivering services and ensuring smooth operations in line with Four Seasons standards.Key ResponsibilitiesProvide a welcoming and relaxing atmosphere for all guests, offering information about spa treatments, products, and services.Manage scheduling efficiently, ensuring the best use of therapist time and maximizing guest satisfaction.Maintain cleanliness and organization in the spa reception and retail areas.Escort guests to locker rooms and provide orientations, if no attendant is available.Recommend and sell retail products, providing guests with home-care advice.Assist with pop-up spa receptions for group arrivals and various administrative tasks.Handle gratuities, product sales, and ensure smooth daily operations, including end-of-day closing procedures.Address guest complaints promptly, ensuring their satisfaction.Support the spa team with various duties, such as stocking and preparing guest amenities.Participate in ongoing training to enhance product knowledge and customer-service skills.QualificationsInterest in fashion merchandising and retail sales in a spa setting.Strong organizational and multitasking skills.Ability to work under pressure and adapt to changing demands.Attention to detail and accuracy with booking and inventory systems.A professional, positive attitude and a commitment to high standards of service.What We OfferLucrative salary.Market-leading benefits package that includes medical, dental, vision, and 401K with employer matching starting at 30 days.Time-off plans starting on the day of hire.An opportunity to be part of a cohesive team in an inclusive work environment.Complimentary and discounted hotel stays around the world.Well-being and mental-health initiatives and focused company.Embracement and promotion of diversity in our workplace.Complimentary employee meals and beverages.Tuition reimbursement.Schedule & Hours40 hours a week / Flexible schedule option to be discussed.Primarily Monday-Friday.Four Seasons is an Equal Opportunity, Affinitive Action employer.Minorities, women, veterans, and individuals with disabilities are encouraged to apply.To access the 'EEOC is The Law' information poster please visit this website – Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of – the opportunity to build a life-long career with global potential and a real sense of pride in work well done.J-*****-Ljbffr#J-*****-Ljbffr