Technical Support Engineer
6 giorni fa
M-Cubeis a leading company inIn-Store Digital Engagement solutions , offering an extensive portfolio of solutions that range from in-store radio to digital signage, interactivity and mobile apps.M-Cube developsinnovative digital solutionsto improve service, engagement, customer retention and communication within theretail industry .M-Cube, established in ****, during the years expanded its range of services with the aim of creating increasingly personalized customer journeys by bringing the advantages of the online world into the physical store.With offices in Italy, United Kingdom, France, Belgium, The Netherlands, Germany, Spain, China and Hong Kong, an operational branch in New York and a consolidated network of global partners, M-Cube currently manages over 50,000 installations around the world for over 400 brands in the Fashion & Luxury, Retail, Finance & Insurance, QSR, Grocery Retail and Automotive sectors.The jobThe Technical Support Specialistplays a crucial role inclient support and product exchangeprocesses.You should possess apractical mindsetto solve problems on the spot, while also being able tounderstand the "big picture" and suggest improvements .Strong customer service and communication skills are essential for this role.Your responsibilitiesManaging customer inquiries , issues, or questions andsupport requests across all phases , from installation to maintenanceOverseeing product exchange logistics , ensuring the fastest possible exchange proceduresUpdating the internal database w ith any changes or modifications related to our customersSupporting customer requests across all phases, from installation to maintenanceManaging escalations from level 1, and directing them to PMs, Pre-Sales, Sales, or Developers when necessaryExecuting check controlsto certify new installationsMonitoring and managing ticket queues to ensure timely resolutionsYour profileEnglish Level C1 , good verbal and written skillsGood knowledge of Windows and Linux operating systemsProficiency in Microsoft 365Great communication and interpersonal skillsAutonomous, organized and stress resistantWould be a plusPrevious experience in technical customer service/help deskAbility to diagnose and resolve technical issuesFamiliarity with collaborative work software, virtualized environments (e.g., CMS, Helpdesk systems), SSH consoles, VPNs, and JSON settingsKnowledge of Audio/Video environments, including file formats, streaming formats, connections, and encodingWillingness to create manuals on internal procedures and train colleaguesFlexibility to work weekends and adapt to changing schedulesOur offerA salary in line with experience and market conditionsMeal vouchers and employees discounts platformJob Type: Temporary, Full-timeContract length: 6 monthsWorkplaceTriesteOpen Announcement:This job posting is open to candidates of all genders pursuant to Art. 27 (D.Lgs. ********), to all individuals protected under D.Lgs.9 luglio ****, n.21 and N. 216, and to protected categories (Law *****), as we believe in providing every person with the opportunity to contribute to our success."
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