Information Technology Specialist

Job SummaryThe IT Desktop Support Engineer is responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. The role ensures all workstations, peripherals, and applications operate efficiently and securely to support daily business operations.Key ResponsibilitiesProvide first-line and second-line technical support for desktops, laptops, printers, mobile devices, and related peripherals.Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and standard business applications.Manage and support user accounts, permissions, and passwords through Active Directory, Microsoft 365, or equivalent systems.Respond to and resolve incidents logged via ticketing systems (e.G., ServiceNow, Jira, Zendesk).Maintain and update IT asset inventory (hardware/software tracking).Ensure system updates, antivirus, and patches are regularly applied.Support network connectivity issues, including Wi-Fi, VPN, and LAN/WAN troubleshooting.Assist in hardware setup, imaging, and deployment for new employees.Provide remote desktop support for offsite or hybrid users.Document procedures, incident resolutions, and user guides.Collaborate with other IT teams for escalations and project support.Required Skills & QualificationsBachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).1–3 years of experience in desktop or technical support roles.Strong knowledge of Windows *****, macOS, Microsoft Office 365, and common business applications.Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).Experience with Active Directory, Group Policy, and remote management tools.Excellent problem-solving, communication, and customer service skills.Ability to work independently and manage multiple priorities.Preferred QualificationsIT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.Experience with ITIL service management processes.Familiarity with endpoint management tools (e.G., SCCM, Intune, JAMF).