Customer Quality Specialist

At ABB, we help industries outrun - leaner and cleaner.Here, progress is an expectation - for you, your team, and the world.As a global market leader, we'll give you what you need to make it happen.It won't always be easy, growing takes grit.But at ABB, you'll never run alone.Run what runs the world.This Position reports to: Customer Quality Manager Your role and responsibilities You will have the opportunity to support the deployment of the quality strategy of a leading Smart Power factory, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations.Each day, you will assist the organization and the customers on product and process continuous improvement, robust root cause analysis, quick response, and solutions to problems for our customers.You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.Work model for the role is: #LI-Onsite.In this role, you'll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for: Facilitating resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions.Assisting in continuously identifying and addressing risks and opportunities related to quality management in the local organization.Qualifications for the role Masters degree in industrial engineering (i.e. electrical, power, mechanical engineering) You are comfortable working under pressure and with a deadline driven environment and highly motivated.You have around 1 year of relevant experience in industrial context.You are an independent user in microsoft office, skilled in general with IT tools.Statistical analysis software would be considered a plus.You are at ease communicating in italian and english in technical aspect and good at public speaking.Benefits Locally, you can count on: Competitive compensation: Attractive salary packages and performance bonuses.Corporate welfare: Access to a wide range of services and personal well-being support.Career development: Structured career paths, individual development plans, opportunities for internal mobility, including international roles, technical and managerial training programs, mentoring and access to global learning platforms Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration.Employee Support: free services like psychological help, wellness coaching, and emotional support for employees and their families.Parental Leave: at least 12 weeks of fully paid leave for primary caregivers and 4 weeks for secondary caregivers, promoting DEI values.Meal allowance: Access to canteen is provided to support daily lunch expenses.More about us ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings.The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives.The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays.Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions.The Division's ABB AbilityTM Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.Join us.Be part of the team where progress happens, industries transform, and your work shapes the world.Run What Runs the World.#ABBCareers #RunwithABB We value people from different backgrounds.Could this be your story?Apply today or visit to read more about us and learn about the impact of our solutions across the globe.