Sales Associate

In preparation for submitting an online application with the Navy Exchange, we would like to advise you that this position is open to U.S. citizens who are Active Duty Members and family members of the U.S. Military or Civilian personnel currently assigned to Naples, Italy.Required documentsYou must furnish all the documents listed below before your application can be considered:No Fee Passport (Front page, Visa page & Statement from the back page)Italian Sojourner's Mission Permit – "Permesso Di Soggiorno Per Stranieri Missione"If you have not received your permit, you may submit a "Sojourners Receipt" in lieu of the document until you receive your permit.Sponsor's OrdersDoD ID Card (both sides)Social Security CardOverseas Residency QuestionnaireMilitary Spouse/Family Member Preference FormDD214 (if prior military)Authorization Chit (Active duty)Letter of Good Standing (H.S. Students only)Confirmation of Enrollment (Dependents going to college)Please collect the required documents referenced above and submit to the Navy Exchange Human Resources Office, located on the ground floor admin offices, Main Store, Gricignano.Hours: Mon-Fri *********.Job summarySells general merchandise to customers exercising professional selling techniques.Works as part of a sales team to provide service which anticipates and exceeds customer expectations.Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar to include but not limited to opening and closing the Convenience Bar, preparing, displaying, replenishing goods and cleaning stations and equipment as necessary.Duties and ResponsibilitiesApplicable to Minimarts operating a Food and Beverage Convenience BarGreet and engage customers in conversation for purposes of providing sales related assistance.Assist in the selection of merchandise and suggest additional items to complement the customer's selections.Where applicable offer customers the opportunity to purchase extended product warranties.Explain coverage benefits and price.Interact with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress code uniform standards and assisting supporting sales team members to the maximum extent possible.Become knowledgeable regarding merchandise selected including proper set-up, use, care, characteristics of various product, price points, warranty coverage, etc.Communicate product-related information to customers knowledgeably and legibly.Ensure assigned areas are fully stocked and merchandise is neatly arranged.Communicate with supervisor/store manager regarding stock additions/deletions, fast and slow selling merchandise, customer preferences, needs, problems, etc.Participate in department meetings and actively seek to exchange ideas regarding improvements in customer service and store performance.Complete sales transactions efficiently.Thanks customers for their patronage.As required, perform cash register transactions.Handle all types of cash register transactions (cash, charge, check, gift certificates, layaway, etc.) in an accurate and procedurally correct manner.Advise customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping, engraving, delivery, gift certificates, etc.Offer customers the opportunity to open a NEXCARD account and inform customers of NEXCARD benefits.Become knowledgeable in NEX store policies including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc.Handle customer returns and problems tactfully and efficiently.Apply store policies consistently and intelligently to ensure customer satisfaction as the end result.Maintain a high level of awareness in assigned areas and offer excellent customer service to all patrons (internal and external) to deter theft.Unpack, stage, and move merchandise as assigned.Assist in creating store displays and in performing periodic inventories.Complete paperwork associated with merchandise inventory movement, price adjustments, customer returns, cash register operation, etc., accurately and completely.Eligible for and participate in applicable commission and gainsharing sales incentive programs.Lift up to 25 lbs as it relates to job duties, including but not limited to assisting customers, lifting merchandise, stocking sales area, etc.Applicable to Minimarts operating a Food and Beverage Convenience Bar.Incumbents may be required to perform all or any combination of the following:Open and close the Food and Beverage Convenience Bar.Ensure all equipment is turned on during opening and turned off during closing (e.g., display merchandiser signs).Preheat and display products in heated display merchandiser.Ensure sufficient goods and products are readily available for customers by replenishing products and condiments (e.g., napkins, straws, cups, lids, creamer, sugar) as required in holding bins on the beverage bar.Ensure all products remaining at close of business are time dated when placed in the refrigerator.Ensure cleaning of small wares and equipment throughout the day and at closing; time-date food and beverage products to ensure quality and food integrity.Monitor the temperature on refrigerators and freezers a minimum of three times daily (early morning, mid-day, late afternoon) to ensure equipment maintains required temperature.May be required to attend a 4-hour food safety training session initially and annually thereafter.Performs other related duties as assigned.No experience required.High school graduate or equivalent preferred.Job location and organizationPrimary LocationItaly-Napoli-CapodichinoOrganizationCapodichinoScheduleFlexible ********* hours)Unposting DateFeb 12, ****, 11:59:00 PM#J-*****-Ljbffr