Quality Assurance Manager

Join to apply for the Quality Assurance Manager role at BTO ResearchVuoi fare la differenza e lavorare dove il cambiamento si costruisce ogni giorno?Unisciti a noiChi è BTO?Siamo un centro di ricerca e consulenza indipendente del Gruppo Relatech, attivo in Italia e all'estero, dove affianchiamo organizzazioni e realtà complesse nei loro percorsi di crescita e trasformazione.Collaboriamo con università, imprese e partner tecnologici di primo livello per tradurre visione e innovazione in soluzioni concrete.Se cerchi un ambiente giovane, in evoluzione continua, dove le persone contano e le competenze si costruiscono ogni giorno, sei nel posto giusto.Your roleWe are looking for a Quality Assurance Manager responsible for defining and governing the overall quality strategy for complex, enterprise-scale digital platforms operating across multiple countries.The role ensures that products and services meet the highest standards of quality, reliability, and compliance by leading centralized QA functions, coordinating local quality teams, and acting as the final authority on quality readiness for releases.The position combines strategic ownership of testing frameworks, operational leadership of QA teams, and strong stakeholder interaction within a fast-paced, DevOps-oriented environment.Define, own, and continuously evolve the global Quality Assurance and Testing Strategy, including policies, standards, and methodologiesLead and manage a central QA function, including test automation, performance, and non-functional testing specialistsSet objectives, priorities, and performance targets for QA teams, ensuring alignment with business and delivery goalsSelect, manage, and optimize testing tools and platforms (test management, automation, performance, reporting) across the organizationAct as the central point of governance for distributed or country-level QA teams, providing standards, guidance, and quality assurance oversightGovern the end-to-end testing lifecycle, defining and enforcing quality gates, entry/exit criteria, and risk-based testing approachesProvide an independent QA sign-off for releases, acting as the final quality gate before production deploymentProduce and maintain quality dashboards and executive reports, including defect metrics, test coverage, progress, and risk assessmentDrive continuous improvement of QA processes, with a strong focus on test automation, early quality involvement ("shift-left"), and efficiency gainsEvaluate product and service quality levels, identifying risks, systemic issues, and improvement opportunitiesOversee the investigation and resolution of customer complaints, incidents, and non-conformance issues, ensuring corrective and preventive actionsRequirementsMaster's degree in Computer Science, Engineering, or equivalent technical backgroundExtensive experience in Software Quality Assurance, including several years in a leadership or management roleProven ability to define and implement testing strategies for complex, multi-country or multi-team platformsStrong expertise in test automation frameworks; Non-functional testing (performance, reliability, scalability); Test management and reporting toolsSolid understanding of CI/CD pipelines and the role of QA within DevOps and Agile delivery modelsDeep knowledge of software QA methodologies, tools, and best practices across the SDLCBackground in software development and/or hands-on QA activities is strongly preferredProfessional QA certifications (e.g., ISTQB Advanced / Test Manager) are considered a strong advantageExperience with performance and/or security testing is a plusLanguages – being fluent in Italian and English is mandatoryWhere: MilanWhat We OfferA dynamic, young, and fast-growing environmentFlexible thinking and working approachesHands-on experience in a stimulating, project-based contextOpportunities to learn from industry professionalsOn-the-job training (and more)The chance to work on real projects with tangible impactInclusion & Equal OpportunityWe believe in people, diversity, and meritocracy. Our recruitment processes are open to everyone—regardless of gender, ethnicity, orientation, or ability. For us, talent is a matter of energy, not labels.Referrals increase your chances of interviewing at BTO Research by 2x.Get notified about new Quality Assurance Manager jobs in Milan, Lombardy, Italy.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionQuality AssuranceIndustriesIT Services and IT ConsultingExplore our world at#J-*****-Ljbffr