Customer Service
1 settimana fa
About UsWe are a 15 year old growing international luxury menswear brand known for timeless design, exceptional craftsmanship and classic tailoring.Every piece we create reflects our dedication to quality, detail and elegance - values that extend to how we serve our clients and manage every order that leaves our atelier.We are now looking for a Fulfillment & Customer Service Manager to join our team in Como.This is a key operational role where you will take full ownership of our fulfillment and customer service processes — ensuring that every order and client interaction embodies the same care, precision, and passion that define our brand.This position represents an important part of our ongoing expansion, which includes the launch of our new showroom in New York, the broadening of our product range, the introduction of our own fabric line and the growth of our wholesale network.Over the next 12 months, we will also begin developing our second showroom in Milan - along with several other exciting projects that will shape the next chapter of our journey.Key ResponsibilitiesFulfillment & LogisticsOversee the daily fulfillment process — from order review to final shipment.Ensure all orders are packed with precision, care and according to brand standards.Continuously monitor pending, ongoing and completed orders to ensure accuracy and timeliness.Manage stock and inventory levels, ensuring all products and packaging materials are always available, organized and up to standard.Own and maintain our Warehouse Management System (WMS) — handle updates, troubleshoot issues and document all processes.Develop and document workflows to ensure a structured and efficient fulfillment process.Customer ServiceHandle all customer inquiries via email, phone, and social channels with professionalism and warmth.Provide thoughtful and informed advice on sizing, fabrics and product details.Continuously improve the customer service experience, ensuring every client feels valued and cared for.Monitor incomplete orders and reach out to customers to help them complete their purchase.Team & Process ManagementTake ownership of fulfillment and customer service full processes, ensuring efficiency and accuracy.Prepare for team growth by establishing clear procedures and best practices.In time, manage new hires within the fulfillment and customer service departments.About YouMinimum 2–3 years of experience in fulfillment, logistics, or customer service, preferably within fashion or luxury retail.Strong organizational skills with a high attention to detail.A proactive, solution-oriented mindset with the ability to work independently.Excellent communication skills — both written and verbal.Fluent in English (Italian is a plus).Strong interest or knowledge in menswear, fabrics, and tailoring is highly valued.Must be based in, or able to work daily from, Como.What We OfferAn opportunity to play a key role in a fast-growing luxury brand.A dynamic and creative work environment surrounded by people who are passionate about design, quality and craftsmanship.- The chance to grow with the company and build your own team in theWe look forward to hearing from you.
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