Department Manager

WHO YOU AREOur leaders at Versace are fashionable, elevated, and driven individuals who know how to keep their team focused and inspired.Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events.We encourage an innovative workplace to strategically drive the business by being a solution-oriented leader.As a Department Manager, you will support the development of an energetic team that is focused on maintaining exceptional levels of customer service.WHAT YOU WILL DOSupport the Store Manager / Assistant Store Manager in driving the business results through a continuous development of the assigned team and an optimized management of the relevant department in terms of image, product, and operations.Coordinate the team to deliver the Versace experience.Business developmentAnalyze the business, propose to Store Manager/ Assistant Store Manager action plans to reach qualitative and quantitative objectives, improve results, support key business strategiesConstantly review the sales and KPIs performance of the relevant DepartmentAnalyze sell through and liaise regularly with the different divisions on product availability and market trends to maximize productivityTeam ManagementSupport the Store Manager / Assistant Store Manager in follow up with every team member on their monthly and yearly objectives to develop behavior, performance, and capabilitiesContribute to create and foster a dynamic environment: enhance team spirit, promote teamwork, and maintain harmonious staff relationsCoordinate and make sure staff follow Company guidelines and are held accountable for achieving set goalsFollowing the Store Manager and Assistant Store Manager direction, make sure that the team strive for high performance standards through effective training and coaching, always dedicating the right attention to the in-store follow-up after trainings delivered on the brand, products, operations, and soft skillsParticipate in the daily and weekly in store briefings to motivate, set objectives and show how to reach themSupport with informative and inspiring participation the new staff onboarding experienceAssure staff is groomed, inviting, professional, and knowledgeable on product and related company informationClient ManagementEnsures superior customer service standards, through constant follow up with the team, to deliver the Versace experienceBe a brand ambassador and build relationships with Versace clients.Be an example for the team by engaging in customer interactionsEncourages team members to focus on what they would like their clients to feel during a Versace experienceCRMMonitor the team on managing their customer database, ensure they take actions to maintain a long-term relationship with customers and maximize sales opportunitiesSupport the organization of in-store and promotional events, liaising with merchandising and PR teamCategory ManagementCollaborates in reaching an effective organization of the stock room according to the guidelinesAssures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levelsRemains in compliance with operational and company policies and procedures, and assures all policies are enforcedEnsures store presentation and visual merchandising standards are maintained according to company directives and applies strategies to deliver best results through merchandising and visual representationYOU'LL NEED TO HAVEBachelor's degree in Fashion or Business preferred1-3 years of experience in retail management – luxury experience preferredFull understanding of specialty retail and store operationsComputer skills, including operation of retail point of sale system, Word, Excel, and emailStrong interpersonal skills, an ability to maintain long-term relationships with clients, and an understanding of the needs and changes of the marketGood team management skills, with the potential to develop people personally and professionallyConfidence, organization skills, critical thinking, and problem-solving skillsVery good verbal and written communication skillsAbility to thrive within a high paced environment, multi-tasks with ease while maintaining a balance of daily responsibilitiesA positive and constructive approach, sales focused with the ability to take ownershipWE'D LOVE TO SEEAn entrepreneur with the ability to drive results; adaptable, problem solver, strategicWell connected with a strong ability to engageElevated customer service skills; a true fashion expert with a passion for salesA positive, outgoing, high-energy personality able to thrive within a high paced environmentAt Versace, we are all responsible for creating a diverse and inclusive workplace.We try to inspire change and growth within each other and believe success is a result that comes from our differences.Versace is proud to be an equal opportunity employer committed to inclusivity.#J-*****-Ljbffr