Litigation & Credit Collection - Internship Program

An Internship Program that never stands still: growth, challenges, and real impact.Are you ready to embark on a journey of growth with our Hilti Internship Program?We are looking for a curious, proactive person eager to challenge themselves in an international and dynamic environment. Joining Hilti as an intern means experiencing much more than a simple internship: it's a structured six-month program that will allow you to discover our culture, develop concrete skills, and contribute to real projects within the Credit team.What You'll doDuring your internship, you will support the monitoring of performance and day-to-day operational activities related to our collaboration with external collection partners. Your work will help ensure smooth coordination between Hilti, our external providers, and our customers.Our goal is to achieve strong collection performance while maintaining excellent customer relationships that support long-term business growth.You will have the opportunity to play an active role in several key Credit Management processes, including:Weekly updates of customer account status to inform the external provider and stop customer contacts when needed.Reviewing and managing provider feedback, including customer comments, data quality updates, and complaints.Preparing and forwarding lists of selected customers for external collection activities (Excel files).Coordinating communication with the external provider, using Excel reports, emails, and phone calls.-Managing interactions through Salesforce, ensuring accurate and timely feedback on reported customer cases (emails, phone calls).Analyzing and managing feedback on cases closed without successful collection.Opening and tracking complaints to accelerate the resolution of customer-reported issues.What You'll BringWe'd love to hear from you if:You're not just looking for an internship, but for a challenge that sparks your curiosity and pushes you to grow. You have the courage to step into a dynamic environment, eager to learn, experiment, and leave your mark.You hold a Master's degree in Finance, Economics, ManagementYou're fluent in Italian and have a good command of English, ready to connect in an international context.You're confident with Microsoft Office tools, especially Excel and PowerPoint, and know how to turn data into insights and ideas into clear, impactful presentations.What's In It for YouA program like no otherOur Internship Program is a dynamic journey designed for those who never want to stand still. It's not just about daily operations: it's a step-by-step experience that supports your growth. The key stages of this journey include:Onboarding & Buddy: from day one you'll be welcomed with a tailored onboarding and the support of a Buddy.Sharing & Insights: you'll hear colleagues' stories and discover different career paths.Field Experience: you'll shadow our Account Managers to see firsthand how Hilti creates value for customers.Training & Development: you'll take part in sessions and activities designed to strengthen your skills.Feedback: because growth comes from continuous exchange and tailored experiences.At the end of the six months, you won't just have enriched your CV: you'll have lived a journey that gives you tools, relationships, and awareness to build your future.During the six months you can count on:Monthly reimbursement of €900Meal vouchers worth €8 per daySmart working up to 50% of the timeWhy HiltiHilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.Commitment to InclusionAt Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.