Lavori attuali relativi a Service Operations Analyst... - Lazio - Estiatech - Passion For Technology
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Project Analyst
21 ore fa
Lazio, Italia Mm Operations A tempo pienoJoin to apply for the PROJECT ANALYST role at MM Operations.MM Operations è un provider logistico che opera sia in magazzini di proprietà che presso quelli dei committenti, abbracciando un'ampia varietà di servizi offerti per molteplici settori merceologici (Alimentare, Ceramico, Gdo, Metalmeccanico, Tessile, ecc.).La nostra azienda è in continua...
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Euronext Clearing
4 giorni fa
Lazio, Italia Euronext A tempo pienoEuronext Clearing - Settlement Operations Analyst page is loaded## Euronext Clearing - Settlement Operations Analystlocations: Rome - via Tomacellitime type: Full timeposted on: Posted Todayjob requisition id: R*******Join us as a****Settlement Operations Analyst** Settlement Operations Analyst to join the Clearing Operations Cash & Settlement Teamin...
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Lazio, Italia Claudio Bellini Studio A tempo pienoA leading financial services provider in Rome is seeking a Settlement Operations Analyst to join its Clearing Operations Cash & Settlement Team.The ideal candidate will have significant experience in financial markets operations and a solid understanding of Clearing products.Key responsibilities include ensuring accurate settlement services, monitoring...
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Security Operations Center Analyst
4 giorni fa
Lazio, Italia Oplium A tempo pienoSiamo alla ricerca di SOC Analyst pronti a mettersi in gioco per erogare servizi di sicurezza ad importanti aziende del settore pubblico e privato. Responsabilità:Conduzione di attività di Security Operations: Partecipazione attiva alle operazioni quotidiane di sicurezza, incluse attività di monitoraggio, rilevamento, analisi e risposta agli...
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Lazio, Italia Mm Operations A tempo pienoJoin to apply for the PROJECT ANALYST role at MM Operations.MM Operations è un provider logistico che opera sia in magazzini di proprietà che presso quelli dei committenti, abbracciando un'ampia varietà di servizi offerti per molteplici settori merceologici (Alimentare, Ceramico, Gdo, Metalmeccanico, Tessile, ecc.).La nostra azienda è in continua...
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Settlement Operations Analyst — Cash
42 minuti fa
Lazio, Italia Aligned Data Centers A tempo pienoA leading financial services company in Italy is seeking a Settlement Operations Analyst to join their Clearing Operations Cash & Settlement Team.The role involves ensuring accurate and timely settlement services, managing complex operational issues, and providing client support.Candidates should have extensive experience in financial markets operations and...
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Clearing Operations Derivatives Analyst
39 minuti fa
Lazio, Italia Euronext A tempo pienoClearing Operations Derivatives Analyst (VIE) Join to apply for the Clearing Operations Derivatives Analyst (VIE) role at EuronextWe are looking for a Clearing Operations Derivatives Analyst (VIE) to join our team in Rome, starting on 1 March ****, for an initial period of 12 months.This position is part of the International Graduate Programme (VIE) within...
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Lazio, Italia Mm Operations A tempo pienoUn provider logistico sta cercando un PROJECT ANALYST per migliorare le performance operative.Il candidato ideale avrà una laurea in Ingegneria Gestionale o discipline affini e 1-3 anni di esperienza nel settore.Responsabilità includono l'analisi e progettazione di iniziative per ottimizzare il processo, analizzare KPI e collaborare con i...
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Logistics Project Analyst: Lean
22 ore fa
Lazio, Italia Mm Operations A tempo pienoUn provider logistico a Roma cerca un PROJECT ANALYST per analizzare e migliorare le performance operative.Il candidato ideale ha una laurea in Ingegneria Gestionale e 1-3 anni di esperienza in contesti logistici.Le responsabilità includono la preparazione di offerte tecniche e l'analisi dei KPI.Offriamo un ambiente di lavoro strategico e innovativo, con...
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Sales Operations Analyst
32 minuti fa
Lazio, Italia Wolters Kluwer A tempo pienoJoin to apply for the Sales Operations Analyst role at Wolters KluwerWe're looking for a detail-oriented and tech-savvy Sales Operations Analyst to act as the primary administrator and frontline support for our sales technology ecosystem.In this role, you'll manage and optimize key platforms—including Responsive, Salesforce, Highspot, Clari, and LinkedIn...
Service Operations Analyst...
8 ore fa
We are looking for a Service Operations Analyst with a solid technical background (Early-career; 2-4 years of experience) to support a team of Service Managers in the production of service reports, analysis of operational metrics and KPIs, day-to-day management of digital services, and the analysis/development of AI/GenAI-based automations.The role focuses on back-office support for Service Managers, with additional responsibilities in AI-driven analysis and automation.Key Responsibilities- Reporting & KPIs: Produce and maintain periodic reports (SLA, OLA, service KPIs, trends, backlog), providing actionable insights to support continuous improvement.- Data Analysis: Explore operational datasets, support data quality activities, develop metrics, and summarise findings for both IT and business audiences.- Service Operations: Support Service Managers in managing Incident, Problem and Request Fulfillment processes; monitor queues, follow up on outstanding tasks, and maintain the knowledge base (FAQ, runbooks, playbooks).- AI & Automation: Prototype simple automations (e.g., data extraction, ticket enrichment, communication templates) using Copilot/GenAI and light scripting.Contribute to the assessment of new AI use cases.- Presentations & Communication: Prepare presentations and concise summaries for IT and business stakeholders in both English and Italian.- Collaboration: Work daily with colleagues and partners worldwide (Operations, Service Desk, Vendors, Business teams).- Documentation: Maintain and update service documentation in SharePoint and ServiceNow, ensuring proper traceability.Requirements- Technical background (STEM degree or equivalent hands-on experience).- Working proficiency in English for written reports, presentations, and operational interactions.- Strong proficiency with Microsoft Office, including advanced Excel (formulas, pivot tables, charts) and PowerPoint.- Strong analytical and synthesis skills (data ? insights ? actions).- Proactive mindset, ability to work independently, and effective teamwork.Nice to Have- Experience in Service Management or IT Operations (ticketing, KPIs, basic ITSM processes).- ITIL® understanding (certification is a plus).- Experience with Copilot and foundations in AI/GenAI, prompt design, and micro-automations.- Experience producing reports in English and basic public speaking skills.- Knowledge of ITSM tools: ServiceNow (preferred), Jira, ZenDesk, OTRS.- Basic Python for lightweight tasks (data cleaning, small automations) or familiarity with querying datasets.- Previous experience in the telecommunications industry- Programming and system integration skillsSoft Skills- Clear communication, customer-orientation, reliability.- Problem-solving, time management, and prioritization.- Technological curiosity, eagerness to learn and experiment.- International mindset, ability to work in distributed and multicultural teams.What We Offer- An international environment and high-visibility digital services.- Growth opportunities in ITIL/ITSM and AI/GenAI.- Opportunities to experiment with automations and contribute to continuous improvement initiatives.
