Field Service Engineer

Who We AreApplied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day.As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.What We OfferLocation:Agrate MB,ITAYou'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers.We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.Visit our Careers website to learn more.At Applied Materials, we care about the health and wellbeing of our employees.We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.Learn more about our benefits.As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment.You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues.Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.We are looking for a Field Service Engineer, who will support our customer and our team in Agrate Brianza (Monza, Italy), guaranteeing the best performance of Applied Material's Equipment.Key Responsibilities:Management of equipment performance and supply of spare partsImplement and guarantee all levels of preventative and corrective maintenance within timelinesSupporting in Troubleshooting activities and fix technical issues on equipment.Diagnoses and resolves hardware issues through understanding of software and process data as needed.Performs upgrades and retrofits on equipment.Ensures that the team apply the correct procedures and checklist for maintenance both corrective and preventiveUnderstands and implement correct work methodologies and procedures as per company and customer quality standards.Anticipates and responds to equipment issues and escalations in a timely mannerCollaborates and communicates with company stakeholdersParticipates in internal and customer meetings.Within assigned scope, assist management in operation of site service business.Assists Applied Materials field management in establishing and achieving objectives for assigned account.Keeps field management informed on customer perception of system performance.Takes initiative to avoid and resolve customer problems.May occasionally initiate projects to drive down costs or increase uptime.May work in shift depending on assignmentTravel flexibility is requiredSoft Skills:Ability into interact in a professional manner with colleagues and customersCommunicates and presents effectively technical content in a clear manner during customer meetingsOriented to team leading and service to customersObjective and data driven approachPlan and organize work tasks properly and by prioritiesAbility to communicate in a global organizationExplains technical information within the team and with supporting AMAT network of expertsComputer Skills:minimum capabilities required: Outlook, MS Office (Excel, PowerPoint, etc.)additional capabilities welcomed: advanced software skills, industrial automation, problem solving through software analysis, software coding, Server administration, Computer analyst.Education:University Degree in Engineering with limited experience or ITS - Post Diploma in Factory Automation/Mechatronics.Additional InformationTime Type:Full timeEmployee Type:Assignee / RegularTravel:Yes, 20% of the TimeRelocation Eligible:NoApplied Materials is an Equal Opportunity Employer.Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.