Customer Service Team Lead
1 giorno fa
Manpower is recruiting a Customer Service Team Lead for a leading multinational company based in Lainate.What You'll Do This role leads the European Customer Service team, which is responsible for customer care for intercompany and export distributor orders, imports/exports management activities and order processing for export distributor orders across Europe.As team lead, close collaboration with the European head of Logistics and European Primary Transport lead is key.They will work together on strategy topics and performance excellence topics.Next to being the lead, this role will also handle customer care activities for customers and support on import/export processes for the customers in scope.Role and Responsibilities Fulfilling the role of SPOC to receive all questions regarding orders and align with the right teams to get the answers Inform all customers in case of issues of outstanding orders (e.G. delays) Perform import/exports management processes Collaborate with customers to improve performance Collaborate with customers (ICY/Export) on strategic topics to improve future performance Manage Customer Service team and responsible for escalations flagged by the team Act decisively on ad-hoc queries raised by the team or customers Report to Customer Service &, Logistics Director Europe on performance and collaborate on strategic and excellence topic Functional Skills Experience in FMCG sector Understanding of order-to-delivery process Strong knowledge of Excel and MS Office Professional proficiency in English, Italian is a plus Knowledge with supply chain operations and service KPIs.ERP systems (SAP), CRM tools Bachelor Degree or equivalent, preferably in Management, Business, Logistics, or related field +5 years experience in customer service field Experience in Plan &, Deliver Field vetrinabakeca
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Customer Service Team Lead
2 settimane fa
Lazio, Italia Bebeeleadership A tempo pienoJob Title : Front Office SupervisorWe are seeking a highly skilled and experienced Front Office Supervisor to join our team.This is a fantastic opportunity for individuals who enjoy working in a fast-paced environment and have excellent leadership skills.This role will involve coordinating and supervising staff operations during assigned shifts, ensuring...
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Customer Service Lead: Training
1 settimana fa
Lazio, Italia Altro A tempo pienoA company in Medical Equipment Manufacturing located in Milan is looking for a Manager Customer Service to lead their Customer Service team and ensure a world-class experience for customers.This role requires strong leadership, project management skills, and a minimum of 6 years in Customer Service, with at least 5 years in a management position.The ideal...
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Customer Service Team Lead
5 giorni fa
Lazio, Italia Adecco A tempo pienoPer azienda cliente leader italiano nei Servizi IT&Infrastracture per Consumer, Enterprise & Business ricerchiamo un/una Team Leader Customer Service – Lingua Francese La risorsa sarà inserita con il ruolo di Team Leader all'interno del dipartimento di Service Desk sul servizio Fatturazione Elettronica Francia. Principali attività: Coordinare e gestire...
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Credit Risk Customer Service Team Lead
2 settimane fa
Lazio, Italia Altro A tempo pienoUn'agenzia di reclutamento è alla ricerca di un Team Manager Customer Service – Credit Risk.Il candidato ideale ha una laurea in Economia o Ingegneria Gestionale, esperienza nella gestione di team e solide competenze analitiche.Sarà responsabile della supervisione delle attività di customer service, della gestione del team e dell'ottimizzazione continua...
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Customer Service Rep
5 giorni fa
Lazio, Italia Altro A tempo pienoThe Lead Agent will oversee customer service operations in the airport, managing ticketing, baggage handling, and customer interactions while leading the team and ensuring service standards.
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Store Lead: Customer Service
7 giorni fa
Lazio, Italia The Church Of Jesus Christ Of Latter-Day Saints A tempo pienoA leading religious organization in Italy is seeking a Lead Clerk to manage store operations and provide customer service.The ideal candidate should have post-secondary education in business or retail, along with two years of experience in customer service and retail environments.This role involves supervising a small team, ensuring high standards in...
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Airport Service Lead: Customer Experience
2 settimane fa
Lazio, Italia Hispanic Alliance For Career Enhancement A tempo pienoA leading airport operations firm in Italy is seeking a Customer Service Lead to ensure exceptional service standards. The ideal candidate will have at least 2 years of operational experience, strong leadership qualities, and fluency in English and Italian. Responsibilities include leading the team, ensuring safety compliance, and resolving customer issues...
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Airport Service Lead: Customer Experience
2 settimane fa
Lazio, Italia Hispanic Alliance For Career Enhancement A tempo pienoA leading airport operations firm in Italy is seeking a Customer Service Lead to ensure exceptional service standards. The ideal candidate will have at least 2 years of operational experience, strong leadership qualities, and fluency in English and Italian. Responsibilities include leading the team, ensuring safety compliance, and resolving customer issues...
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Credit Risk: Customer Service Team Lead
5 giorni fa
Lazio, Italia Altro A tempo pienoGestione di un team di Customer Service, supervisionando le attività, garantendo la soddisfazione del cliente e analizzando i dati.
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Hvacr Field Service Team Lead – Central
5 giorni fa
Lazio, Italia Johnson Controls A tempo pienoA global diversified technology company is seeking an experienced Field Service Manager to lead a team in delivering high-quality service support across Central-South Italy.The ideal candidate has at least 6 years of experience in HVAC systems and supervisory roles.They will manage technician activities, ensure customer satisfaction, and drive operational...
