Lavori attuali relativi a Adc Technical Customer Service Specialist - Pisa - Amazon
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Pisa, Italia Amazon A tempo pienoDescrizione dell'offerta di lavoroADC Technical Customer Service Specialist, Amazon Dedicated Cloud (ADC) Customer ServiceDo you enjoy helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems?Would you like to do this using the latest cloud computing technologies?Do you have a knack for helping...
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ADC Technical Customer Service Specialist
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Pisa, Italia Amazon A tempo pienoADC Technical Customer Service Specialist, Amazon Dedicated Cloud (ADC) Customer Service Job ID: | Amazon Web Services, Inc. Do you enjoy helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for...
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ADC Technical Customer Service Specialist
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Pisa (PI), Italia Amazon A tempo pienoADC Technical Customer Service Specialist, Amazon Dedicated Cloud (ADC) Customer Service Job ID: 3134562 | Amazon Web Services, Inc. Do you enjoy helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack...
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US Government Cloud Support Specialist – TS/SCI Clearance
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Pisa, Italia Amazon A tempo pienoA leading cloud services provider seeks an ADC Technical Customer Service Specialist in Pisa, Italy. The role involves assisting US government agencies with AWS solutions, managing complex account issues, and providing superior customer support. Candidates must have at least one year of customer service experience, advanced Excel skills, and maintain an...
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Pisa, Italia Amazon A tempo pienoUna società tecnologica leader in Toscana cerca un ADC Technical Customer Service Specialist.La figura si occuperà di supportare agenzie della comunità dell'intelligence degli Stati Uniti, affrontando problemi complessi di fatturazione e account per garantire la soddisfazione del cliente.È richiesta esperienza nel servizio clienti e conoscenze avanzate...
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US Government Cloud Support Specialist
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Pisa (PI), Italia Amazon A tempo pienoA leading cloud services provider seeks an ADC Technical Customer Service Specialist in Pisa, Italy. The role involves assisting US government agencies with AWS solutions, managing complex account issues, and providing superior customer support. Candidates must have at least one year of customer service experience, advanced Excel skills, and maintain an...
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Pisa, Italia Amazon A tempo pienoSoftware Development Engineer II – Amazon Customer Service Job ID: ******* | Amazon.com Services LLCAbout the RoleAmazon Customer Service Technology seeks talented Software Development Engineers passionate about creating customer-obsessed solutions that impact millions of customers globally.We optimize for what's best for customers, people, and business.As...
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Pisa, Italia Amazon A tempo pienoSoftware Development Engineer II – Amazon Customer ServiceJob ID: | Amazon.com Services LLCAbout the RoleAmazon Customer Service Technology seeks talented Software Development Engineers passionate about creating customer-obsessed solutions that impact millions of customers globally.We optimize for what's best for customers, people, and business.As part of...
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Adc Technical Customer Service Specialist
3 giorni fa
ADC Technical Customer Service Specialist, Amazon Dedicated Cloud (ADC) Customer ServiceJob ID: | Amazon Web Services, Inc.Do you enjoy helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems?Would you like to do this using the latest cloud computing technologies?Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success?Are you familiar with security best practices for applications, servers, and networks?Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology platform?AWS Customer Service provides global support to a wide range of commercial and government customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3.As an AWS Customer Success Representative you will engage with U.S. Government (USG) and enterprise customers, providing training, support and analysis.You will work with the other members of the AWS Enterprise team including Technical Account Managers (TAMs), Sales and Solution Architects.You will be the subject matter expert on Enterprise Account and Billing issues.You will proactively help customers avoid potential issues.You will dive deep to understand the underlying issues to help a customer resolve problems.ResponsibilitiesBeing the customer-facing voice for USG and Enterprise customers, addressing complex account and billing issuesWorking with Enterprise customers to understand how they use AWS account and billing services, and providing valuable feedbackPerforming deep dive analysis on USG / Enterprise customer accounts and billing statementsEducating customers on reporting options, alerts and budgets.Providing prompt, efficient, detailed, customer-oriented service to Enterprise customersWorking ensure a consistent and high-quality level of supportDriving projects that improve customer interactions with AWS account and billing informationActing as the Voice of the Customer for our Enterprise customers, reporting and acting on observed areas for improvementActively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experienceAssisting with Enterprise customer communication during AWS critical launches and support eventsAssuming responsibility for developing detailed knowledge about AWS specific product and featuresWorking with AWS teams to drive resolution of issues for customersMaking sure internal knowledge reference pages are updatedThis position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph.The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.Basic QualificationsAssociate's degree, or A+ or Network+ or Security+1+ year experience in Customer Service and/or Account Management working with high-profile customers1+ year of advanced Excel (pivot tables, vlookup and other formulas)Current, active US Government Security Clearance of TS/SCI with PolygraphPreferred QualificationsExperience in leadership and/or account management positionsA drive to dig into the details of a system or process to solve customer problemsProven success in a fast-paced support environmentDemonstrated success driving cross-functional deliverablesSQL and/or other relational database experienceStrong fluency with Web Technologies and the InternetUnderstanding of cloud based compute and storage conceptsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information.The base salary range for this position is listed below.Your Amazon package will include sign-on payments and restricted stock units (RSUs).Final compensation will be determined based on factors including experience, qualifications, and location.Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.Learn more about our benefits at#J-*****-Ljbffr
