After-Sales & Client Experience Specialist
10 ore fa
At a glance Job Category Retail - Store Operations Years of Experience Minimum 3 years Contract Type Unlimited contract Job Schedule Full time Locations Store - Padova Posting Date 01/19/2026, 10:29 PM Details of the job GENERAL ROLE The Sales & Service Specialist is the main contact between customers and the store, managing the after sales service, assisting clients with queries, reservations, and complaints in accordance with the excellence of Hermès developing and delivering the most memorable journey for clients, embodying the brand values to provide heartfelt and bespoke attention to customers.MAIN RESPONSABILITIES Be the contact for clients and manager the after sales service; Efficient communication and problem solving to help finalize and find a solution to client issues; Handle allrelevant customer services managing complaints, appointment requests, special and personalized orders, reservations and wishes, remote sales, etc.; Evaluate customer requests received and proactively suggest alternative solutions when appropriate; Control the logistic process of the product; Be aware of company procedures and systems and ensure compliance; Be in partnership with sales team to optimize and simplify back-office procedures for customer requests; Support CRM activities and the correct updating of customer information.PROFILE Bachelor's degree, but not mandatory, preferably with a fashion/linguistic focus; Fluency inItalian and English.A third language will be considered an advantage; Professional background: experience in an operations and/or customer service position, preferably in the retail boutique; Proficientwith Excel / IT tools; Professionalism,enthusiasm, dynamism, ease of integration and teamwork complete the profile.Hermès engages positive and passionate people who own the following requirements: Excellent interpersonal and communication skills, with a customer service orientation; Team player mentality to build meaningful relationships and ability to work autonomously; Availability, flexibility and dynamism to function in a high-pace environment; Determinedto bepart of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds.Join the human adventure of HermèsA creator, artisan and seller of high-quality objects since ****, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide.Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.#J-*****-Ljbffr
-
Padova, Italia Hermès A tempo pienoA luxury retail brand in Padova is seeking a Sales & Service Specialist to be the primary contact for clients, handling after sales service and customer inquiries.Responsibilities include managing complaints, processing special orders, and collaborating with the sales team to optimize logistics.Candidates should have customer service experience, strong...
-
padova, Italia Hermès A tempo pienoA luxury retail brand in Padova is seeking a Sales & Service Specialist to be the primary contact for clients, handling after sales service and customer inquiries. Responsibilities include managing complaints, processing special orders, and collaborating with the sales team to optimize logistics. Candidates should have customer service experience, strong...
-
Padova, Italia Hermès A tempo pienoA luxury retail brand in Padova is seeking a Sales & Service Specialist to be the primary contact for clients, handling after sales service and customer inquiries. Responsibilities include managing complaints, processing special orders, and collaborating with the sales team to optimize logistics. Candidates should have customer service experience, strong...
-
Luxury Client Services
4 ore fa
Padova, Italia Hermès A tempo pienoA luxury fashion house in Padova is seeking a Sales & Service Specialist to be the main contact for clients and manage after sales service.The ideal candidate should be fluent in Italian and English, with strong interpersonal skills and experience in customer service.Responsibilities include handling client queries, managing complaints, and supporting CRM...
-
Luxury Client Services
1 settimana fa
Padova, Italia Hermès A tempo pienoA luxury fashion house in Padova is seeking a Sales & Service Specialist to be the main contact for clients and manage after sales service. The ideal candidate should be fluent in Italian and English, with strong interpersonal skills and experience in customer service. Responsibilities include handling client queries, managing complaints, and supporting CRM...
-
Luxury Client Services
1 settimana fa
Padova, Italia Hermès A tempo pienoA luxury fashion house in Padova is seeking a Sales & Service Specialist to be the main contact for clients and manage after sales service. The ideal candidate should be fluent in Italian and English, with strong interpersonal skills and experience in customer service. Responsibilities include handling client queries, managing complaints, and supporting CRM...
-
Luxury After-Sales
7 ore fa
Padova, Italia Hermes A tempo pienoA luxury brand in Padova is seeking a Sales & Service Specialist to manage after sales service and assist clients.You will handle customer queries, reservations, and complaints while embodying brand values.Ideal candidates have a degree (preferably in fashion or linguistics), are fluent in Italian and English, and possess excellent communication skills.This...
-
Luxury After-Sales
18 ore fa
padova, Italia Hermes A tempo pienoA luxury brand in Padova is seeking a Sales & Service Specialist to manage after sales service and assist clients. You will handle customer queries, reservations, and complaints while embodying brand values. Ideal candidates have a degree (preferably in fashion or linguistics), are fluent in Italian and English, and possess excellent communication skills....
-
Luxury After-Sales
22 ore fa
Padova, Italia Hermes A tempo pienoA luxury brand in Padova is seeking a Sales & Service Specialist to manage after sales service and assist clients. You will handle customer queries, reservations, and complaints while embodying brand values. Ideal candidates have a degree (preferably in fashion or linguistics), are fluent in Italian and English, and possess excellent communication skills....
-
Padova, Italia Page Personnel A tempo pienoIl nostro clienteCon sede nell'area di Camposampiero (PD), l'azienda è una realtà consolidata, riconosciuta per la sua esperienza e la capacità di fornire soluzioni tecniche innovative. Si tratta di una media impresa con una presenza significativa sul mercato e un team altamente specializzato.La figura ricercataInserito nel dipartimento Service, la figura...
