Copilot Adoption Architect...

Key Responsibilities - Lead business case identification and prioritization based on impact, feasibility, and alignment with organizational goals.- Shape and execute enterprise-level Copilot adoption strategies that align with business priorities and transformation goals.- Facilitate structured readiness assessments to evaluate organizational, skilling, and enablement maturity and recommend practical action plans.- Develop and support execution of skilling, enablement, and internal communications strategies to drive user engagement and adoption.- Engage business and IT stakeholders to monitor progress, track value, and optimize adoption strategies based on feedback and usage signals.- Apply Microsoft frameworks and tools to facilitate structured reviews, value realization planning, and success measurementCore ACM CompetenciesAs an adoption expert, you are expected to perform the below tasks at a senior level:- Capabilities assessment:- stakeholder mapping, persona analysis, workflow time-and-motion snapshots, enablement maturity, change risks.- Adoption Planning & Governance (non-technical)- Build 12-week adoption plan with ADKAR milestones map, sponsor roadmaps, resistance plans, reinforcement tactics, RAID log, RACI, comms & training calendar, and value tracking plan.- Design executive steering cadences with KPI pack & decision log.- Enablement & Training- Design persona-based curricula, with measurable learning outcomes- Design train-the-trainer bootcamps; with observation rubrics and pass/fail criteria.- Design internal champions certification materials- Produce ready-to-ship materials: quick start guides, "prompt recipes," micro-videos, in-app nudges,... etc- Champions program- Design champion programs with champion charter, nomination mail template, recruitment mechanisms via manager nomination; first 30-day schedule, monthly champions scoreboards, champion activity & impact tracking, ..etc.- Communications & Engagement- Produce quarterly comms plan; maintain a content calendar; A/B test subject lines; report reach, open, CTR, and behavior lift.- Produce adoption narrative artifacts (why now, wins, next wave, challenges, leaderboards).- Produce tips artifacts: weekly short posts, bi-weekly champion spotlight, monthly town hall agendas with live demos and Q&A, FAQ drafts, launch emails- Content production- Write 1-page cheat sheets, 2-minute screen-caps, manager talk-tracks, ...etc.- Facilitation & coaching- Design executive showcases, floor walks, office hours, ...etc.- Ability to convert objections into experiments with clear next steps.- Feedback & support:- Design team inbox, surveys, office hours schedules, FAQ knowledge base, sentiment tracking mechanisms.- Measurement & Value Realization- Design live adoption dashboards (WAU/DAU, depth of use, role cohorts, training completion, help-desk deflection); with baseline capture guide.- Design pre/post workflow studies for priority use cases; with calculations of time saved × frequency × role count.- Design continuous feedback loops: surveys, office hours, shadowing, ... etc- Adoption analytics & Value quantification- Design weekly KPI packs (reach, activation, depth, retention, satisfaction, value); cohort analysis; funnel diagnostics; experiment readouts.- Design Pre/post measurements, counterfactuals, and ROI models- Scale & Sustain- Produce industrialized playbooks for new BUs (starter kit, checklist, templates).- Design transition and sustainment plans: champions incentives, refresher paths, quarterly retros.Core Microsoft/AI Competencies- AI Use-case engineering (non-technical): Facilitate workshops to decompose tasks, map prompt patterns, define acceptance tests, and assign owners; deliver a scored backlog for prioritization (RICE/ICE) and go/no-go criteria- Articulate AI Transformation business value, map to business KPIs and baselines, capture pilot results, maintain a value register, and craft exec-ready narratives linking signals to outcomes.- Persona & workflow analysis: Build "day-in-the-life" task inventories; run time-and-motion studies; convert to AI transformation workflow with Pre/post measurement plan (baseline source + target metrics).- Drive Prompt Pattern Labs and produce prompt "recipes" mapped to the customer's context, a "good?better?best" prompt ladder and lab handouts.- Analytics: Pull from M365 Admin Center usage/adoption, Adoption Score category measures, Viva Insights aggregated behavior signals, and Forms surveys to triangulate reach, activation, depth, and behavior change.Maintain a KPI dictionary with thresholds and experiment guardrails- Knowledgeably articulate principle of AI Safety, author acceptable-use and safe-prompting guidelines; run short user safety briefs.create a risk register (data leakage, hallucination), an incident comms playbook, and quick drills.- Socialize Microsoft Responsible AI principles (fairness, reliability & safety, privacy & security, inclusiveness, transparency, accountability).Embed in training/comms with clear escalation paths.Core Consulting Competencies- 7–10+ years in enterprise ACM with Microsoft 365; 2+ years in short-format consulting (workshops/accelerators).- Demonstrated ability to produce assets same-day: backlogs, labs, comms, KPI scaffolds.- Ability to rapidly scope and tailor engagement set to constraints (time, role mix, data access).- Multi-industry exposure; comfort switching contexts multiple times per week.- Facilitate exec and practitioner discussions; keep decisions moving with visible timers, parking lot, and a decision log.- Facilitation & objection handling: Convert "AI fear/quality/safety" into experiments with owners and dates; keep rooms outcome focused.Required Qualifications- 5+ years of experience in enterprise consulting, digital transformation, or business change enablement.- Experience leading use case identification and business case development for emerging technologies.- Demonstrated experience guiding Microsoft 365 or Copilot programs with large enterprise customers.- Strong understanding of AI and productivity transformation, organizational readiness, and skilling strategies.- Experience with adoption and change management frameworks (Prosci, or equivalent).- Proven ability to work cross-functionally with business, IT, and executive stakeholders.- Excellent communication, facilitation, and stakeholder engagement skills.- Experience with internal communications, skilling, or change enablement programs in large organizations.- Experience working with adoption and success teams to accelerate impact and remove blockers.Preferred experience- Experience enabling champions communities at 1k+ scale- Prior short-format consulting (Big-4/boutique),- Deep enablement for finance/legal/customer service personas,- Multi-geo/multilingual rollouts,- creation of learning assets and Power BI adoption views.Required Certifications- Prosci Certified Change Practitioner or equivalent- Proven Microsoft Copilot knowledge credentials or equivalent