Facility Operations Center Engineer, Facility Operations Center

OverviewFacility Operations Center Engineer, Facility Operations Center (FOC) – Job ID: ******* | Amazon Corporate Services Pty LtdAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.We're the people who keep the cloud running, supporting all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure continual access to our customers' innovations.We work on challenging problems with thousands of variables impacting the supply chain and we're looking for talented people who want to help.You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.You'll collaborate across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost.You'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The ideal candidate will understand data center IT Infrastructure and data center Facilities infrastructure and how they co-exist, or have a desire to develop the required skills on the job.The successful candidate will provide assistance and support to onsite technicians from around the world.The position will help ensure overall availability and reliability to meet or exceed defined service levels.Qualified candidates must have experience in a large-scale data center and demonstrate the ability to think creatively.This role will help align the Facility Operations Center with the larger objectives of other business and peer organizations and contribute to growing the team to a standard of operational excellence.If you are passionate about the Customer Experience, think and act globally, and want to contribute to the operational excellence of Amazon Data Centers, this may be the challenge you've been looking forAbout the teamAbout AWSDiverse Experiences – AWS values diverse experiences.Even if you do not meet all of the qualifications and skills listed, we encourage candidates to apply.If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.We pioneered cloud computing and continue to innovate — customers from startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team Culture – AWS values curiosity and connection.Our employee-led and company-sponsored affinity groups promote inclusion and empower our people.Our inclusion events foster stronger, more collaborative teams.Our continual innovation is fueled by bold ideas, fresh perspectives, and passionate voices.Mentorship & Career Growth – We're continuously raising our performance bar as we strive to become Earth's Best Employer.You'll find knowledge-sharing, mentorship and career-advancing resources to help you develop.Work/Life Balance – We value work-life harmony and strive for flexibility to support you at work and home, helping you achieve success in the cloud.Basic Qualifications- University degree or TAFE technical degree/diplomaPreferred Qualifications- University degree or TAFE technical degree/diploma in Engineering or Computer Science- 2+ Years experience in working in an operations, control/operations center environmentAcknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Key responsibilities- Monitors the global data center Amazon facilities infrastructure platform- Serves as a Point of Contact for internal and external teams- Assists with the development of communication and escalation protocols designed to improve the team's performance- Contributes to outage post mortem analysis- Ensures records are updated in a timely manner- Assists with coordination and communication during emergency recovery efforts- Assists with the development of tools that will enhance the team's performance- Ability to support a 24x7 environment (This is rotating 10 hour day shift work which requires working weekends and holidays)#J-*****-Ljbffr