Hr Contact Center Associate With Polish And English – 12-Months

OverviewHR Contact Center Associate with Polish and English – 12-months (fixed-term) contract, MHLS (My HR Live Support)Job ID: ******* | Amazon /Slovakia/ s.r.o. - C18This role can be office based in Prague, Czech Republic.Additionally, this role can be performed remotely from any location within Romania, Poland, Slovakia and Czech Republic.At Amazon we believe that every day is still day one.It's our job to make bold bets, and we get our energy from inventing on behalf of customers.Success is measured against the possible, not the probable.This is your chance to make history.Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries.Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with Polish and English to join us.Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee's life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.ResponsibilitiesHandle and resolve HR queries in Polish and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.Actively seeks employee feedback to improve levels of service.Being able to work on rotational shifts in both weekends and weekdays, including bank holidays.Base pay for this position starts from EUR ***** gross per month and salary depends on the skills and requirements.We also offer company benefits subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal vouchers and of course, career development.Basic QualificationsVery good proficiency in written and verbal in Polish (B2 CEFR) and English (B2 CEFR).Computer skills (Windows, Microsoft Office, Outlook)Preferred QualificationsRelevant work experience in administration, customer service/ call center or HR environment.Very good proficiency in additional European languagesAbility to work in international teams where team members are in different locations and belong to different culturesAbility to work with confidential informationFlexibility to work in a fast-paced environmentGood interpersonal, communication, time management, and problem-solving skills.Amazon is an equal opportunities employer.We believe passionately that employing a diverse workforce is central to our success.We make recruiting decisions based on your experience and skills.We value your passion to discover, invent, simplify and build.Protecting your privacy and the security of your data is a longstanding top priority for Amazon.Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Posted: January 24, **** (Updated about 4 hours ago)Posted: September 15, **** (Updated about 6 hours ago)Posted: November 21, **** (Updated about 7 hours ago)Posted: January 23, **** (Updated about 7 hours ago)Posted: December 22, **** (Updated about 9 hours ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr