Front Office Agent

20 ore fa


Rm, Italia Meliá Hotels International A tempo pieno

Empresas:Meliá Hotels InternationalWe are looking for Front Office Agent - Tenuta di Artimino Melia CollectionSeasonal Job - March to OctoberStaff House AvailableJob Summary: To manage properly all the activities related to Front Office DepartmentWhat will I be doing?Check-in and check-out hotel guests in a timely and professional manner.Process all payments according to established procedures.Welcome guests in a friendly, prompt, and professional mannerRegister guests, issue room keys and provide information on hotel services and room locationUp-sell rooms when possible, to maximize hotel revenueAccurately process all cash and credit card transactions in accordance with established proceduresCommunicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.Respond appropriately to guest complaints.Make appropriate service recovery gestures in order to ensure total guest satisfaction.Perform other duties as assigned.Collaborate on Guest Experience tasks.What are we looking for?Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.Must be fluent in English; other languages are preferred.1-year experience in a fast environment in the same or similar position in a hotel/resort.Passionate for Hospitality and with a strong attitude to interpersonal relationships.Knowledge of Opera Cloud would be a plus.Join us Your benefits:Excellent discounts through our global program My Melia Reward for you, your family, and your friends.Many development and advancement opportunities as part of our global Melia Hotels International family.Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growthA variety of social events and activities focused on diversity and inclusion, creating opportunities to celebrate, as "We're Social" is one of our values.Restaurant Tickets - Meal Vouchers.Requisitos:



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