Collections Specialist Us

1 settimana fa


Milano, Italia Altro A tempo pieno

Position Summary As a key member of our finance team, you will be responsible for providing customer service and support to our customer base for their financial inquiries.This includes addressing client's overdue payments, researching payment discrepancies, reviewing and processing adjustment requests, and providing feedback to clients using written and verbal communication skills.In this role you will process a high volume of inbound and outbound calls.ResponsibilitiesUtilizing strong verbal communication and customer service skills to respond to customer inquiries and handling various requests regarding changes in account and billing details.Managing difficult customer issues while working in a fast-paced environment.Facilitating collections of Accounts Receivable via phone or email.Responding to customer inquiries regarding accounts, research, and contacting customers as necessary in order to update accounts.Consistently handling confidential information, multiple tasks and exercising good judgment and problem-solving skills.Assisting in other areas of the Finance department as requested.Processing collection calls on overdue receivables.Requirements1-3 years of experience in collections/AR or in customer service.Fluent in English (at least B2+ level) to ensure smooth communication with clients and team members.Organizational, negotiation, and problem-solving skills.Strong communication skills, both verbal and written.Knowledge and use of Microsoft Excel, Word and Outlook.Ability to work in a fast-paced environment and handle difficult customer issues.Being a team player with "can-do" attitude.Ability to work evening shifts (between 15:00 and 24:00).Ability to work from our office at least 2 times per month.Nice-to-havesBachelor's Degree.Understanding of consumer collection policies and practices.Skip tracing and locate skills.What we offerPrivate healthcare including dental care – MEDICOVERLife and long-term disability insurance – GENERALISocial benefits: Gym card (MULTISPORT), Christmas vouchers, vacation and childcare subsidies,Hybrid workAllowance for working from homePossibility to borrow a screen, a chair, and other IT devices from the officeTuition reimbursementReferral awardsInternal career development opportunities in multiple business areasModern office facility in Cracow including parking lotBike ride subsidyCSR & sports activitiesRelaxation, gaming, and nursery roomand up to 4 additional days of vacation.If you are seeking a meaningful, impactful, and stimulating career, look no further and apply#J-*****-Ljbffr


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