Technical Account Manager Architect

Technical Account Manager ArchitectThis position is posted by Jobgether on behalf of a partner company.We are currently looking for a Technical Account Manager Architect in Bulgaria .In this role, you will act as a strategic technical advisor to enterprise customers, guiding them through onboarding, production launches, and complex deployments.You will provide architectural and technical expertise, manage escalations, and ensure clients derive maximum value from their systems.This position combines consultative account management with hands-on support, requiring collaboration with engineering, product, and sales teams.You will also lead projects, mentor team members, and contribute to technical documentation and knowledge base resources.The role involves regular regional travel to support customers on-site and to strengthen relationships.You will play a key part in shaping client success, influencing product roadmaps, and delivering world-class technical solutions.AccountabilitiesAct as the primary technical advisor for strategic and enterprise clients, providing guidance on architecture, deployment, and migrationLead projects, escalations, and client meetings to ensure ongoing success and satisfactionManage L3 support cases in collaboration with L1 / L2 teams, providing solutions to complex technical challengesPartner with Product Management, Engineering, and Sales to influence roadmap and account plansDevelop and maintain documentation, knowledge base articles, reference architectures, and training resourcesMentor and support the growth of team members, sharing expertise and best practicesTravel regionally as needed to support onsite client engagementsRequirements5+ years of experience in Technical Account Management, Professional Services, Senior Support, or Project Management roles5+ years of experience implementing, operating, or supporting scalable, distributed database systems (DBMS)Strong technical expertise in DBMS, OLAP, Cloud / SaaS platforms, distributed systems, Linux / Unix, Kubernetes, and system / network administrationExperience leading complex technical projects and collaborating with multiple engineering teamsProficiency with public cloud providers (AWS, GCP, Azure) and their IaaS offeringsExcellent communication skills and ability to work closely with customers and cross-functional teamsSelf-driven, curious, and eager to continuously learn and growA collaborative mindset, global perspective, and problem-solving orientationBenefitsCompetitive salary and benefits package aligned with location standardsFlexible remote-friendly work environment with global collaborationOpportunities for professional growth and career developmentEquity options for employees to share in company successHealthcare contributions and comprehensive wellness supportGenerous time-off policies and support for work-life balanceCompany-sponsored events and opportunities to connect with colleagues globallyWhy Apply Through Jobgether?We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the bestData Privacy NoticeBy submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer.This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR).You may exercise your rights (access, rectification, erasure, objection) at any time.#J-*****-Ljbffr