Noc Controller

AntennaCo is the world's first truly neutral partner for satellite ground infrastructure.Redefining global connectivity, we are rapidly emerging as the leading independent ground station-as-a-service provider worldwide.What We Do:We operate a globally distributed network of strategically located ground stations, delivering unmatched access and coverage.Purpose-built for large-scale operations, our infrastructure ensures stable, secure, and easily accessible performance.Our Mission:We eliminate operational complexity and unpredictability by providing world-class, operator-neutral infrastructure — empowering satellite operators to focus on scaling their businesses and driving industry innovation.Why Choose Us:True Neutrality: Fully independent from satellite operatorsScalability: Built to support large-scale, high-demand operationsGlobal Reach: Strategic site locations for maximum accessibilityReliability: Secure, consistent, high-performance connectivityAntennaCo is grounded in expertise — and built for scale.Job Overview:We are looking for an enthusiastic and dedicated NOC L1 Controller to join our team and play a critical role in monitoring networks and infrastructure.You'll ensure the availability of connectivity services.This position is key to maintaining service quality and providing technical assistance to our global customer base, working closely with on-duty controllers and international teams.Who You Are:You are proactive, customer-focused, and thrive in a team environment.You have strong communication skills, are fluent in both English and Italian, and are capable of working within a 24/7 operational framework that includes night and weekend shifts.You're eager to learn, can follow defined procedures, and are ready to support critical connectivity services for customers across the globe.What You'll Do:Operate in a rotating 24/7 shift schedule, including nights, weekends, and holidaysConfigure remote station access to the Network Operational Database and service setupAssist customers with the setup, activation, and validation of remote terminal equipmentMonitor networks and remote terminals, providing support to resolve service disruptions or degradationsCommunicate with customers via web, email, and phone to resolve issues effectively and professionallyImplement routine procedures to ensure system and service performanceEscalate unresolved or undocumented issues to senior on-duty ControllersWhat You'll Need:High school diploma or DegreeFluency in English and ItalianWillingness to work in a 24/7 shift patternProactivity and problem-solving mindsetAbility to work effectively in a teamFamiliarity with Windows OS and Microsoft Office suiteWhat We'd Love:Knowledge of telecommunications and IT systems, especially in networking and satellite communicationsWhere You'll Work:This position operates on a rotating 24/7 basis with three shifts per day (8 hours each).The Eutelsat Group treats the protection of personal data submitted to it seriously.By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat's Privacy Policy (as amended from time to time).This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites.Please note that when you are applying, your application may be seen by both teams.Seniority levelEntry levelEmployment typeFull-timeJob functionCustomer ServiceIndustriesTelecommunicationsReferrals increase your chances of interviewing at Eutelsat by 2xGet notified about new Network Controller jobs in Cagliari, Sardinia, Italy.We're unlocking community knowledge in a new way.Experts add insights directly into each article, started with the help of AI.#J-*****-Ljbffr