Helpdesk It

The Sofidel GroupSofidel, headquartered in Porcari (Lucca), is a global leader in tissue paper production.With a presence in 12 European countries and 11 U.S. states, we employ over 9,000 people dedicated to innovation, sustainability, and inclusivity.Our products, including toilet paper, paper towels, and napkins, are available in more than 50 countries.We proudly own well-known brands such as Regina, Nicky, Sopalin, Le Trèfle, Hakle, Softis, Nalys, Cosynel, and KittenSoft, while also producing for private-label retailers.With the Papernet brand, we also cater to the "Away-from-Home" sector, ensuring quality solutions for businesses and public spaces.Wherever you are, Sofidel is there, bringing comfort, quality, and sustainability to everyday lifePURPOSETo provide IT support to the relevant users in compliance with data protection, data security and Group policies and procedures.MAIN RESPONSIBILITIESProvides technical support to users via email, phone and Help-Desk portalManages the workstations and the necessary hardware peripheralsMonitors hardware functionality and takes action where necessaryManages software installation and set up on computers according to the specifications givenTrains end users on how to use new software and IT equipmentOrganises and schedules updates and maintenance with usersMaintains repair and correction recordsIdentifies and suggests possible improvements to proceduresActs in compliance with Data Protection in line with current legislation and corporate policiesPromotes a corporate culture based on safetyApplies Corporate Principles and ValuesWhat we are looking forWe are looking for young and passionate Candidates to join our IT Department based at our Headquarter in Porcari.The candidate should have experience in troubleshooting, problem solving, diagnosing hardware and software issues.Requirements for the applicationYou are going to graduate or you have just graduated in Information Technologies, Computer Science Engineering or equivalent studies, or you have a technical high school diplomaYou have a good level of English knowledge (especially reading and speaking)You are prone to work as a team and independentlyYou are keen on learning and you have a positive attitude to change tasks frequentlyYou have a knowledge on: Windows Operating Systems; Microsoft Office and 365 Applications, Microsoft Intune, Azure; virtual infrastructures and backup systems; network and client configuration for connectivity; Active Directory, peripheral and accessory/adapter hardwareWhat we offerA full-time employmentThe chance to work in an international Group and a concrete opportunity for professional growthA dynamic environment based on teamworkSofidel Language Learning Programme through innovative digital platform for you and one additional user, such as family member or friend.