Facility Operations Center Engineer, Adc Infraops Foc

Facility Operations Center Engineer, ADC InfraOps FOC Job ID : | Amazon Data Services, Inc.Application deadline : Jan 7, ****At Amazon, we're working to be the most customer-centric company on Earth.Amazon is a place where builders can build, and we hire the world's brightest minds to invent and innovate to improve the experience for our customers.The Data Center Infrastructure Operations organization is looking for an individual with proven skills to help support our Facility Operations Center (FOC).The FOC is responsible for 24 / 7 monitoring of the data center's physical infrastructure, ensuring consistent, reliable, and detailed service for our customers.The ideal candidate will have a basic understanding of Infrastructure, be proficient in computer and communication skills, and provide assistance to onsite operations teams to maintain overall availability and reliability.Eligibility :U.S. Citizen with an active TS / SCI security clearance with polygraph, and willingness to obtain clearance for each agency for which they perform AWS work.Key Job ResponsibilitiesRespond, acknowledge, investigate, and dispatch critical alarmsMonitor the facility infrastructure platformPerform change management tasksCreate and issue ticketsFollow verbal and written directionsHave an intermediate level of understanding of critical infrastructureMaintain proficient computer and communication skillsShift work, overtime, and / or rotating schedules to support a 24 / 7 environment (includes weekends, nights, holidays)A Day in the LifeThe Facility Operations Center (FOC) serves as the centralized 24 / 7 remote monitoring center for AWS data centers' critical physical facilities infrastructure systems.We support availability by assisting internal teams in communicating prompt and accurate alarm and event notifications and enforcing Change Management policies.The FOC ensures safety across all AWS data centers by enforcing Change Management policies and acts as the communication hub during emergency and normal operations.About the TeamThe FOC is a singular support team that proactively monitors life-safety systems and infrastructure equipment alarms (e.g., chillers, temperature sensors, generators, UPSs, switchgear, breakers, PDUs, ATSs) that provide power and cooling to the platform ************.We support Data Center Engineer Operations teams responsible for the operation of infrastructure equipment.Our role is to ensure that critical alarms are properly responded to, acknowledged, investigated, and dispatched (RAID).The FOC also serves as a communication hub during both standard and emergency operations.Basic QualificationsExperience in relevant work3+ years of technical support experience, or a Bachelor's degree in engineering or equivalentExperience documenting technical customer issues and 1+ years of customer-facing IT role or physical security systems / infrastructure work experienceCurrent, active U.S. Government Security Clearance of TS / SCI with polygraphPreferred QualificationsExperience troubleshooting and debugging technical systems3+ years of customer service experience3+ years of Microsoft Office products and applications experienceAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.If you have a disability and need accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country / region you're applying in isn't listed, please contact your Recruiting Partner.The base salary range for this position is listed below.For salaried roles, your Amazon package will include sign-on payments and restricted stock units (RSUs).Final compensation will be determined based on factors including experience, qualifications, and location.Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D), EAP, Mental Health Support, and more.Colorado $75,900 - $132,800 annuallyNational $68,300 - $152,700 annuallyShare this jobImportant FAQs for current Government employees : Before proceeding, please review the following FAQs :#J-*****-Ljbffr