Technical Account Manager

OverviewAs a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations.Since ****, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform.Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward.We're also a mission-driven company.We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers.We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other.Ready to join a mission that matters?The future of cybersecurity starts with you.About The RoleAre you passionate about Internet Security and Customer Advocacy?Do you want to work where the people are as committed and as passionate as you are?As a Technical Account Manager at CrowdStrike you will provide proactive technical support to our Premium Support customers.At CrowdStrike, you will be working with people who "wrote the book" on hacking and internet security.We care deeply about our customers' success.We ensure they are protected, stable, and empowered to stop breaches.To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem-solving skills.What You'll DoServe as primary technical contact and augment our customer support teams in EMEA.Onboard new customers to the CrowdStrike platforms.Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices.Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.Engage with customers at all levels of their organisation, from the front lines of the SOC to the C-suite.Research customers' technical issues in a timely manner and follow up with recommendations and action plans.Escalate customer issues to management when appropriate.Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed.Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.Create knowledge base content to capture new learning for reuse throughout the company and user base.Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.Support the sales teams in identifying account expansion opportunities.Drive support cases to ensure issues are being resolved in a timely manner.What You'll NeedBachelor's Degree or equivalent experienceNative or Fluent in English and ItalianExperience working with Windows Server Operating SystemsKnowledge of enterprise web technologies, security and cutting-edge infrastructuresExcellent customer service skills and ability to quickly establish technical credibility with customersExcellent communication skills, written and verbalProven problem-solving skillsCollaborative attitudeAbility to travel up to 25%Commitment to customer successBonus PointsBachelor's Degree in Computer Science or equivalentCISSP or ITIL Certification3+ years of Customer Success / Support / Technical Account Management experience in SaaS organisationDeep expertise in Linux and Mac platformsBenefits Of Working At CrowdStrikeMarket leader in compensation and equity awardsComprehensive physical and mental wellness programsCompetitive vacation and holidays for rechargePaid parental and adoption leavesProfessional development opportunities for all employees regardless of level or roleEmployee Networks, geographic neighborhood groups, and volunteer opportunities to build connectionsVibrant office culture with world class amenitiesGreat Place to Work CertifiedTM across the globeEqual Employment OpportunityCrowdStrike is proud to be an equal opportunity employer.We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.We support veterans and individuals with disabilities through our affirmative action program.CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment.The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law.We base all employment decisions—including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social / recreational programs—on valid job requirements.If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at for further assistance.Technical Account Manager Remote Europe • Via Milano, Lombardy, ITALY#J-*****-Ljbffr