Sales Associate
7 giorni fa
Select how often (in days) to receive an alert:Department: RETAIL OFFLINELocation: ITINTRODUCTIONJOB PURPOSETo meet and strive to exceed individual and store sales goals while executing key strategies of retail led growth, leveraging the franchise, operational excellence and all department category development; embracing and following on a daily basis the Burberry Experience during all interactions, owning the responsibility for developing new customers, as well as maintaining relationships with existing clientele.RESPONSIBILITIES- Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry's luxury brand standards and image- Consistently meet individual sales goals while exhibiting the Burberry Behaviours- Provide excellent customer service skills, great selling skills and exhibit motivation to succeed- Demonstrate superior interpersonal and communication talentCultivate- Build customer loyalty through active client development and follow-through- Maintain an up-to-date and detailed client book- Follow all Cultivate requirements and activities such as; courtesy and relationship emails, inviting customers back to shop, reactivation, capture complianceVisual Standards- Follow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelines- Maintain selling floor by ensuring the following:- Understand and execute monthly floorsets- Placing and/or hanging back items as you work- Replenishing merchandise after selling- Folding and placing merchandise on the correct hanger, tissue paper, etc.- Place tickets inside the item and not visible to the customer.Floor Presence & Maintenance- Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers- End of shift/day: Ensure selling floor is replenished and ready for the next day- Be active and busy on the floor at all day- Ensure to place and/or hang back items as you work and replenish merchandise after selling- Ensure clean up and maintenance of fitting roomsBack of The House Support- Assist in the mark down process- Assist in the bi-annual inventory process- Participation and achievement of pre-sale goals- Assist in stock room maintenance and keep it organized- Responsible for stock pulled; all stock must be put away in orderly fashionPERSONAL PROFILE- Willing to work in and promote a team oriented environment.- Excellent interpersonal skills required to ensure clear, effective communication with all management and staff.- Consistently show a positive attitude & take responsibility for own actions.- Must be results driven and flexible to change- Relevant interest in Fashion / Design.- Advanced knowledge of POS and store systems.- A minimum of 1 year on sales, preferably in a luxury retail environment.- Proven experience in driving sales and meeting sales targets.- Strong clienteling background.MEASURES OF SUCCESS- Financial Targets: achieving individual and store sales goals targets, UPT, ATV, Client Development.- Excellent customer service through Burberry Experience Evaluations.- Capture compliance.Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.Posting Notes: Italy || Not Applicable || Serravalle Scrivia || RETAIL OFFLINE || OUTLET || n/a ||#J-*****-Ljbffr
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