Service Reliability Engineer

Service Reliability Engineer & Application Maintenance SpecialistJoin to apply for the Service Reliability Engineer & Application Maintenance Specialist role at GeneraliWe are looking for a Service Reliability Engineer & Application Maintenance Specialist to ensure the reliability, scalability, and cost optimization of our cloud platforms.The ideal candidate will have strong experience in automation, proactive monitoring, and performance management, with a mindset focused on continuous improvement.Key ResponsibilitiesSupport devOPS team in implementing Infrastructure as Code (IaC) pipelinesDefine recovery automations (self-healing, blue/green deployments) through resilient and automated processesDefine and monitor SLIs/SLOs to ensure service quality and create intelligent alerts on New Relic and act proactively to prevent incidentsDesign autoscaling and capacity planning strategies for AWS cloud-native environmentsDesign and execute disaster Recovery strategies for AWS cloud-native environmentsDesign load test, performance test, endurance test and long running tests, and lead the executionDesign chaos engineering practices to improve overall systems' reliabilityEnsure optimal performance during peak scenarios without resource wasteLead structured post-mortems and technical retrospectivesTurn every failure into an opportunity to strengthen the infrastructureApply rightsizing and cloud cost optimization best practicesEnsure Incidents are managed properly and reactively according to Group SLAsPerform application maintenance activities, including troubleshooting, patching, and ensuring compliance with security and performance standardsCollaborate with development teams to address application-level issues impacting reliability and scalabilityMonitor and optimize application performance across environments to prevent degradation and ensure SLAs are metRequirementsOur ideal candidate will meet the following requirements:Degree in Computer Science, Information Technology, or a related fieldAt least 5 years of experience in digital technology development and architecture and in the management of complex IT projectsAWS Certification (mandatory)Proven experience with Cloud Platforms (AWS)Strong knowledge of IaC (Terraform) and Gitlab CI/CD pipelinesExpertise in monitoring and observability tools (e.g., New Relic)Familiarity with SLI/SLO/SLA concepts and SRE methodologiesExperience with container orchestrationKnowledge of FinOps and cloud cost optimizationExperience working in teams preferably heterogeneous in terms of skills and people backgroundFamiliarity with Agile/Scrum methodologiesEffective communication skills in both English and ItalianStrong analytical and problem-solving skills, with a continuous improvement mindsetNice to HaveAdditional cloud certifications (Azure)Additional IaC certifications (Terraform)Experience with scripting languages (Python, Go, Bash)Background in DevOps or Platform EngineeringCompany ProfileGenerali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies.Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly 80,000 employees.GOSP - Generali Operations Service Platform is a joint-venture between Generali and Accenture and provides IT and Procurement services to Generali Group companies.Our purpose is to accelerate the Group's innovation and digitization strategy through the Cloud and shared platforms.Based in Italy it has 6 branches across Europe and employs about ***** people.The position is available at our offices in Milan, Rome, and Mogliano Veneto.Seniority levelAssociateEmployment typeFull-timeIndustriesInsurance and Financial ServicesReferrals increase your chances of interviewing at Generali by 2xGet notified about new Reliability Engineer jobs in Milan, Lombardy, Italy .#J-*****-Ljbffr