Concierge Lobby Host

Join to apply for theConcierge Lobby Host - Hilton Milanrole atJobbit1 day ago Be among the first 25 applicantsWhat will I be doing?Dedicated Role focused on delivering seamless and memorable experiences.The Lobby Host will embody our brand service behaviours and tone of voice.Lobby Host presence will create warm, personal, and memorable moments for every guest.Serve as a key point of contact for Guests and efficiently respond to Guest enquiriesProvide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among othersProcess and deliver messages for GuestsDeliver and safely store Guest luggageStay current with all hotel services as well as daily VIP requests and special eventsEnsure orderliness and safety guidelines around the lobby and front door areasProvide support to Management as required, in cases of emergencyProject a professional manner with an emphasis on hospitality and Guest serviceMaintain a clean, healthy, and safety working areaAct in accordance with policies and procedures when working with front of house equipment and property management systemsGreet guests with genuine hospitality, energy and professionalism.Anticipate needs and offer proactive assistance.Serve as a visible host in the lobby space.Supports keeping the lobby physical space curated and welcoming at each time of the day.Collaborate with front desk, guest services and F&B teams to ensure seamless experiences.Monitor the fire alarm and intrusion detection systemAnswer to internal and external phone calls as well as the Kipsu messaging systemEmails and mailbox managementTake care of shipments, both incoming and outgoingManage any deliveries to guest rooms.Impact on Guests?Creates a seamless guest journey from the very first moment of arrival, ensuring every interaction feels effortless and cared for.Inspires emotional connection through thoughtful, unexpected touches that leave a lasting impression.Makes every guest feel genuinely seen, valued, and appreciated - transforming good service into true hospitality.Impact on Hotel?Deliver consistently exceptional experiences that exceed expectations and inspire genuine delight.Build lasting emotional connections that turn satisfied guests into devoted advocates for our brand.Incremental Revenue OpportunitiesSatisfaction and loyalty drives repeat businessThe Lobby Host is?A dedicated team member who embodies Hilton's promise as "The World's Iconic Host".A front and center in the lobby, welcoming and choreographing the guest journey from arrival to departure.A confident, cultured, charismatic personality who elevates atmosphere, interactions, and problem prevention.A empowered to act-making decisions, resolving issues, and creating moments of surprise and delight to Make it Right.What are we looking for?Positive attitude and good communication skillsCommitment to delivering a high level of customer serviceExcellent grooming standardsFlexibility to respond to a variety of different work situationsAbility to work on your own and as part of a teamKnowledge of the local areaIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience working in Concierge in a hotel environmentWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.And, our amazing Team Members are at the heart of it allSettore: Hotel/TurismoRuolo: Facility management/Manutenzione/PulizieSeniority LevelEntry levelEmployment TypeFull-timeJob FunctionOtherIndustriesHospitalityMilan, Lombardy, Italy €1,******-€1,********* hours ago#J-*****-Ljbffr