Aws Ivr Engineer

About the role We're always looking for great people to join our team.We're the UK's biggest 'virtual network operator' (we're powered by O2's network) and for over a decade now we've won all the top awards for customer happiness.We have a track record of doing things differently and shaking up the mobile industry.And we're fiercely proud of being 'supermarket mobile', bringing the best of Tesco to more than five million customers.Working for Tesco Mobile means being part of our small yet diverse and mighty team, where everyone is valued.Everyone gets the opportunity to get stuck in and make a difference.We're an Agile organisation.Agile helps us respond quickly to our customers, make the most of our diverse talents, and stay focused on what really matters.It's more than just a 'methodology' to us – it's our way for everyone to give their best.As an AWS IVR Engineer within the Run and Operate chapter, you will be helping the team manage and maintain our AWS Connect IVR solution.This solution was recently migrated from a third party to our own AWS Connect infrastructure.Although you will be the SME, you will work very closely with the rest of the DevSecOps team that manages the Tesco Mobile cloud platforms to ensure existing standards are followed as well as cross-skilling them to integrate into the BAU support service.You will be responsible forBe a great teammate – live the Tesco Mobile values.Act as the AWS Connect technical lead within the squad to support them with the migration.Be critical of the current solution and suggest improvements.Work with the Chapter Lead to agree how the new in-house AWS Connect IVR solution can be transitioned to BAU support.Share knowledge with other members of the chapter.You will needWe are looking for the following skills & experience:Significant commercial experience using AWS Connect.Significant experience with AWS.Experience producing quality user documentation.Experience working with Service Cloud Voice integration.Experience writing and maintaining deployments using code (Terraform preferred).Commercial experience with Azure.What's in it for youAnnual bonus scheme of up to 20% of base salaryHoliday starting at 25 days plus a personal day (plus Bank holidays)Buy holiday salary sacrifice scheme (for salaried roles)Private medical insuranceRetirement savings plan - save between 4% and 7.5% and Tesco will match your contributionLife Assurance - 5 x contractual pay26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leaveThe right to request flexible working from your first day with usFree 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeingA Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & onlineGreat colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the homeAccess to our colleague networks providing a space for colleagues to come together from a range of backgrounds.For more information about our colleague networks please click hereOpportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you wantClick Here to read more about the full range of benefits we have available for our colleaguesAbout usTesco has become a market leader by doing the little things that really matter for our customers and colleagues.It's part of what makes Tesco such a great place to work, and we're proud to have been accredited as one of Britain's Top Employers again this year.We're the UK's number one retailer and we pride ourselves on offering a great shopping experience.We are passionate about our food, merchandise and services and will always try to get things right for our customers.But did you know we also offer great job opportunities?With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.We believe in treating each other with respect and giving everyone an equal opportunity to get on.It's our people that make the difference every day - helping us make a difference for our customersShould you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.For more information about us please visit #J-*****-Ljbffr