Clinic Experience Coordinator

From day one at Unobravo, we've been on a mission to make mental health support truly accessible to everyone by normalizing therapy, fostering openness, and breaking down the stigma that still surrounds it.Our success is driven by an exceptional team dedicated to providing high-quality, accessible care, anytime, anywhere.With over 9,000 qualified therapists and more than 7 million therapy sessions delivered, we're proud to have made a meaningful difference in countless lives.As we continue strengthening our clinic operations, we're looking for a Clinic Experience Coordinator to ensure a seamless, welcoming, and operationally excellent experience for patients and therapists at our Milan clinic.OverviewThe EssentialsSeniority: Mid levelResponsibilitiesWelcome patients in the clinic and ensure a warm, professional and consistent in-person experience aligned with Unobravo standards.Accurately track and register session attendance, including delays and no-shows.Manage last-minute bookings and cancellations, supporting the rescheduling of sessions not confirmed at the end of appointments.Support operational follow-up on missed or canceled sessions, in coordination with Central Operations.Support clinic operational flows related to scheduling, payments, and invoicing, troubleshooting issues and managing exceptions as needed.Ensure compliance with clinical, operational, and brand standards at clinic level, including cleanliness, space organization, room setup and correct preparation of the therapeutic setting.Manage the operational onboarding of in-person therapists, explaining clinic workflows, space organization and room usage in line with Unobravo standards.Act as the main operational point of reference within the clinic, ensuring continuity of service and resolution of daily operational issues.Independently manage issues that can be resolved on-site and escalate complex cases to Central Operations or Clinical Oversight in a structured manner.Support clinic capacity management, ensuring optimal availability and use of spaces, and flagging recurring issues or improvement opportunities to Central Operations.Support reassignments and operational adjustments at clinic level.Compile and update the clinic-level section of the End-of-Day operational report.Support Central Operations with additional operational activities when required.Qualifications2–4 years of relevant experience in operational coordination, clinic operations, practice coordination, or similar roles in people-facing service environments.Direct experience working with patients or users, preferably in healthcare, clinical, or hospitality settings.Ability to work effectively in dynamic and partially structured environments, managing daily variability and operational exceptions.Experience maintaining high standards of service quality, order, and hospitality.Strong organizational, problem-solving, and prioritization skills.Familiarity with basic digital tools and operational systems.Strong collaboration mindset and ability to work closely with central teams and clinical functions.Fluency in EnglishNotable remarkNot everyone checks every box, and that's okay.If this role resonates with you and you're motivated to contribute to a meaningful, people-centered mission, we'd love to hear from you.BenefitsWhat we offer Scaling with Purpose: Join a company in constant evolution, growing fast while staying true to its mission.Your mental health comes first.Enjoy exclusive discounts on psychotherapy sessions with our professionals.Moments That Matter: Company retreats, team-building experiences, nationwide aperitivo parties, and more... because milestones are better celebrated together.Free access to our language platform to grow both personally and professionally.Enjoy a day off during the month of your birthday.An additional day off to rest, reflect, and recharge.Extra days off for all parents, biological, adoptive, foster, same-sex, because every family deserves time together.To Fit in Our CultureAt Unobravo, what truly connects us isn't just what we do, it's how we do it.If you're curious to discover the values and behaviors that guide us every day, take a look at our Culture Page and see what being part of Unobravo really means.Come as you areAt Unobravo, everyone is welcome.We value individuality and believe that diverse perspectives make us stronger.We're proud to be an equal-opportunity employer and to provide reasonable accommodations to ensure a fair and accessible hiring process for all.If you require any support or adjustments during the application or interview process, please let us know, we'll do our best to make sure you have a positive experience.Every application is carefully reviewed by our Talent team.If your profile matches the role, we'll reach out for an introductory call.The process may include a case study and meetings with your future manager and key stakeholders, so you can truly understand what it's like to work with us.You'll always have a dedicated Talent point of contact to guide you through every step.#J-*****-Ljbffr