Western Senior Manager, Delivery

Our Company Changing the world through digital experiences is what Adobe's all about.We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiencesWe're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yoursThe OpportunityAdobe Consulting's Western region is seeking a dynamic and experienced leader to drive the success of a multidisciplinary team of Enterprise Architects, Digital Strategists, Technical & Data Architects, and Business Consultants across Western countries.As part of the Western Consulting Leadership team, you will shape and execute strategy, optimize performance, foster cross-functional collaboration, and ensure customer success.You will play a key role in driving delivery excellence and thought leadership in partnership with the Architecture Data & Activation (ADA) and Digital Impact Group (DIG) organizations.This role involves close collaboration with internal stakeholders across sales, marketing, and consulting, as well as direct engagement with customers.Position is based in Milan, Rome or Paris .What You'll DoLead a high-performing team of Enterprise Architects, Technical Architects, Digital Strategists, and Business ConsultantsPartner with internal sales teams (, Services Sales, Digital Strategy Group) to support service salesEngage directly with key customers to drive success , resolve escalations, and maximize satisfactionProvide direct management for all designated resources, ensuring alignment with team objectives while fostering a positive morale and culture.Inspire and motivate the team to consistently deliver outstanding and successful project deliveries.Own team performance and achievement of targets (individual and regional)Navigate a matrix environment, balancing regional and global business unit prioritiesCollaborate with Line of Business (LoB) leaders to drive delivery excellence, innovation, and enablement across Architecture, Strategy, and Business Consulting domainsWork with project managers to optimize the delivery and impact across the Western regionAlign with resource management to ensure optimal team staffing for customer projectsEnsure your team contributes meaningfully to Professional Services objectivesRequirementsProven records in managing and coaching high-performing professional services teams in a consulting or software vendor environmentFamiliarity with Digital Marketing field would be highly appreciated (Adobe Suite or competitors)Proven records of r eaching professional services delivery objectivesExperience in growing and handling customer accountsStrong ability to build collaborative relationships across global and cross-functional teams (EMEA, US, APAC)Self-motivated, responsive, and proactive approach to workCreative problem-solver with strong decision-making skillsEffective in handling complex challenges and escalationsAvailability to travel to customer sites in EuropeEnglish fluency and another South European language ( Italian or French ) is required#J-*****-Ljbffr