Client Insights Specialist
2 giorni fa
KIKO MILANO was founded in **** in Milan and since then has revolutionized how cosmetics are sold globally.We thrive to offer an incredible variety of products, textures & colours, a multi-sensorial experience in innovative technology yet always at an affordable price.Based in Italy, and truthful to its DNA, KIKO MILANO takes advantage of combining trustworthy quality, creativity and stunning aestheticsYour role at KIKO MILANOWe are looking for a Client Insights Specialist to join KIKO MILANO's Global CRM Team, within the Customer Data & Insights area, reporting to the Client Insights Senior Specialist.Such talent will play a pivotal role in understanding, segmenting, and activating our global customer base, supporting KIKO's mission to deliver personalized, data-driven experiences at scale.With millions of active clients across all channels and geographies, your work will help translate complex data into strategic insights that drive loyalty, engagement, and long-term growth.In particular, you will:Own and evolve the global customer insights framework, transforming data into actionable recommendations that influence CRM, retail, and marketing strategies.Lead the RFM and segmentation models, analyzing customer behavior across lifecycle stages, channels, and markets.Partner with local CRM teams to develop advanced analyses, identifying opportunities to increase customer value, frequency, and retention.Build and maintain automated dashboards and KPI reporting systems in collaboration with IT and BI teams.Translate insights into clear narratives for top management, influencing global business decisions.Support the evolution of CRM and loyalty programs through quantitative evaluation of campaign results (uplift, churn risk, LTV, cross-category engagement).Contribute to the development of predictive and behavioral models (propensity, churn, clustering) to improve personalization at scale.What you will need to succeed1-2 years of experience in CRM analytics, customer insights, or data strategy — ideally in a retail, beauty, or consumer goods environment.MSc or BSc in a quantitative field (Economics, Statistics, Data Science, or Business Analytics) or equivalent practical experience.Proven experience managing large-scale customer databases (millions of profiles) and transforming data into actionable insight.Proficiency in Power BI (or similar BI tools) and strong command of Excel and PowerPoint for executive storytelling.Working knowledge of SQL and/or Python for advanced data manipulation and analysis.Experience with Databricks (or similar Data Intelligence Platforms), customer segmentation modeling, or CDP/CRM ecosystems.Familiarity with marketing automation platforms and campaign performance measurement.Ability to collaborate cross-functionally with Marketing, E-commerce, Retail, and IT to embed insights into activation.Fluency in English, other languages are a plus.We would love if you hadAbility to learn on the jobStrong analytical mindset combined with business acumen and an ability to communicate complex findings clearly.Strong sense of ownership, curiosity, and drive to build innovative, data-led customer strategies.Seniority levelAssociateEmployment typeFull-timeJob functionMarketing and SalesIndustriesPersonal Care Product ManufacturingReferrals increase your chances of interviewing at KIKO MILANO by 2xGet notified about new Client Specialist jobs in Bergamo, Lombardy, Italy.#J-*****-Ljbffr
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Client Insights Specialist
11 ore fa
Lazio, Italia Kiko Milano A tempo pienoYour role at KIKO MILANOWe are looking for a Client Insights Specialist to join KIKO MILANO's Global CRM Team, within the Customer Data & Insights area, reporting to the Client Insights Senior Specialist.This talent will play a pivotal role in understanding, segmenting, and activating our global customer base, supporting KIKO's mission to deliver...
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Client Insights Specialist
5 giorni fa
Lazio, Italia Leap29 A tempo pienoCompany Overview KIKO MILANO was founded in **** in Milan and since then has revolutionized how cosmetics are sold globally.We thrive to offer an incredible variety of products, textures & colours, a multi-sensorial experience in innovative technology yet always at an affordable price.Based in Italy, and truthful to its DNA, KIKO MILANO takes advantage of...
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Client Insights Specialist
5 giorni fa
Lazio, Italia Kiko Milano A tempo pienoOverviewThe CompanyKIKO MILANO was founded in **** in Milan and since then has revolutionized how cosmetics are sold globally.We thrive to offer an incredible variety of products, textures & colours, a multi-sensorial experience in innovative technology yet always at an affordable price.Based in Italy, and truthful to its DNA, KIKO MILANO takes advantage of...
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Client Insights Specialist
1 settimana fa
Lazio, Italia Kiko Milano A tempo pienoOverviewThe CompanyKIKO MILANO was founded in **** in Milan and since then has revolutionized how cosmetics are sold globally.We thrive to offer an incredible variety of products, textures & colours, a multi-sensorial experience in innovative technology yet always at an affordable price.Based in Italy, and truthful to its DNA, KIKO MILANO takes advantage of...
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Client Insights Specialist
5 giorni fa
Lazio, Italia Altro A tempo pienoOverviewThe Company KIKO MILANO was founded in **** in Milan and since then has revolutionized how cosmetics are sold globally.We thrive to offer an incredible variety of products, textures & colours, a multi-sensorial experience in innovative technology yet always at an affordable price.Based in Italy, and truthful to its DNA, KIKO MILANO takes advantage of...
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Client Insights Specialist
1 settimana fa
Lazio, Italia Kiko Milano A tempo pienoOverviewThe CompanyKIKO MILANO was founded in **** in Milan and since then has revolutionized how cosmetics are sold globally.We thrive to offer an incredible variety of products, textures & colours, a multi-sensorial experience in innovative technology yet always at an affordable price.Based in Italy, and truthful to its DNA, KIKO MILANO takes advantage of...
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Lazio, Italia Leap29 A tempo pienoA leading cosmetics company is seeking a Client Insights Specialist for their Global CRM Team.The role involves transforming complex data into actionable insights to enhance customer engagement and loyalty.Responsibilities include owning a global insights framework, leading segmentation models, and partnering with local teams to optimize customer value.Ideal...
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Global Crm Insights Strategist
1 settimana fa
Lazio, Italia Kiko Milano A tempo pienoA global cosmetics company in Italy seeks a Client Insights Specialist to enhance its CRM strategies.The role involves analyzing customer data to drive engagement and loyalty.Ideal candidates will have 1-2 years of CRM analytics experience, proficiency in data tools like Power BI, and a quantitative degree.The position offers a dynamic work environment...
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Client Insights Analyst
22 ore fa
Lazio, Italia Loro Piana A tempo pienoPosition We are looking for a passionate data and analytics expert to join our Client Insights team.The resource will support the team in client data management (data quality, data check, data extraction & transformation, algorithms, etc.), analysis and reporting to support client-centric strategies and drive business decisions.Job ResponsibilitiesSupport in...
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Pmo Data
2 settimane fa
Lazio, Italia Altro A tempo pienoA leading IT consultancy in Italy seeks a Project Management Officer to oversee the integration of hiring and reporting operations across the IT department.The successful candidate will strengthen internal controls, manage client inquiries, and provide insights to senior management.Ideal applicants have a bachelor's degree and 3+ years in IT operations, with...
