Sales Associate

OverviewThis position is open to U.S. citizens who are Active-Duty Members and family members of U.S. Military or Civilian personnel currently assigned to Naples, Italy.You must bring the documents listed below to the Support Site Main Store Human Resources Office before your application can be considered.No Fee Passport (front page, Visa page; Statement from back page)Sojourner's Permit or ReceiptSponsor's OrdersDoD ID Card (both sides)Social Security CardOverseas Residency QuestionnaireMilitary Spouse / Family Member Preference FormDD214 (if prior military)Authorization Chit (Active duty)Letter of Good Standing (H.S. Students only)Confirmation of Enrollment (Dependents going to college)MUST BE 18 YEARS AND OLDER.Please complete the required documents referenced above and submit to the Navy Exchange Human Resources Office, located on the ground floor admin offices, Main Store, Gricignano.Hours: Mon-Fri 10:*****:00.Job SummaryAs a sales associate you will be the face of our company.You will highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions.You will be directly responsible for assisting customers and helping them recognize the need for our products and services.Duties and ResponsibilitiesCustomer ServiceProactively engage and make a connection with customers.Ask questions and listen to customer's needs.Direct customers to merchandise informing them about upcoming events, promotions, mobile offers and STAR card.Provide premier customer service.Cooperate and build positive inclusive and respectful relationships; take accountability for your own actions and outcomes.OrganizationMaintaining store appearance.SalesCross-selling products and knowing layout of the store.Make suggestions to customer on latest trends and current promotions based on customer's individual needs.Upselling products.Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.Using a Point-of-Sales system; processing cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer.Completing various forms of paperwork, reports and reconciliation.InventoryBe the keeper of merchandise; complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed.May participate in periodic inventories.DependabilityAdherence to assigned work schedule.Accurate and complete follow through on work assignments.Other duties as assigned.QualificationsProduct Knowledge: Basic knowledge of products merchandise.Experience: Retail experience preferred but not required.Communication Skills: Strong interpersonal and communication skills.Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals.Ability to effectively communicate with customers, peers and management.Ability to communicate on the telephone with proper etiquette.Mathematical Skills: Basic math functions such as addition, subtraction, multiplication and division.Reasoning Ability: Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.Ability to work as part of a team and take initiative independent of direct supervision.Physical Demands & Work Environment: This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours.May occasionally involve stooping, kneeling, crouching and climbing ladders.Vision abilities include close vision, color vision, depth perception and ability to adjust focus.Involves lifting at least 25 lbs and up to 50 lbs in some departments.Work typically performed indoors but may be assigned outdoors depending on the location.Other Skills: Enthusiastic, friendly and energetic with a desire to provide outstanding service.Work Hours: Available to work a variety of hours which may include early mornings, evenings, weekends and holidays.No experience required.High school graduate or equivalent preferred.Other InformationJ-*****-Ljbffr#J-*****-Ljbffr