E-Commerce/Department Lead

Job Description Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department.Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.ResponsibilitiesMeet/exceed customer expectations for ease of shopping, variety, freshness and cleanlinessEnsure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followedPerform responsibilities required of selectors and customer attendants as needed per company guidelinesTrain all functions and duties of the selector and customer attendant rolesAct as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailableAssist with scheduling to meet operational and associates' needsMaintain the intake of customer orders and distribute and assign work to selectors and customer attendantsPrint and distribute order labels, including orders for perishable departmentsTroubleshoot e-Commerce equipment and devicesMaintain level of supplies needed to perform necessary dutiesMaintain organization and cleanliness of staging areas and equipmentReport pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce managerPerform required opening and closing proceduresLearn and implement process improvements as directed by division or enterprise e-Commerce teamProvide feedback on team members daily performance and annual performance reviewsAbility to work cooperatively in high paced and sometimes stressful environmentAbility to manage conflict in a reasonable, nonconfrontational and cooperative mannerAbility to act with honesty and integrity regarding customer and business informationAbility to follow directions and seek assistance when necessary to resolve customer and business issuesProvide support and assistance through direct interaction with minors, individuals with special needs, and/or older adultsMust be able to perform the essential job functions of this position with or without reasonable accommodationQualificationsMINIMUMProven supervisory experienceAbility to read shelf tagsBasic knowledge of computersExcellent oral/written communication skillsBasic math skills (i.e., counting, addition, and subtraction)Self-directed, ability to execute projects with minimal supervisionDESIREDAny experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experienceAbout UsFrom one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter.That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.We help feed your future by providing the value and care you need to grow.If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.Apply today to become part of our Kroger familyWhat You'll Receive From UsThe Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.We'll help you thrive, with access to:A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.Valuable associate discounts on purchases, including food, travel, technology and so much more.Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.For more information about benefits and eligibility, please visit our Benefits Page#J-*****-Ljbffr