Manager, Risk, Seller Lifecycle Management

Manager, Risk, Seller Lifecycle ManagementThe Seller Lifecycle Management (SLM) team within Selling Partner Identity Verification (SPIV) focuses on knowing who we/'re doing business with at every stage of the selling lifecycle, from registering to sell in Amazon/'s store through any significant changes that impact selling accounts.The Risk Manager will lead and develop a team of 6 risk specialists to drive operational excellence and strategic improvements in seller identity risk management.This role focuses on team leadership, process optimization, risk logic and cross-functional influence to improve how the organization handles escalations, strategic seller cases, and reinstatement decisions.Responsibilities- Team Leadership & Development- Manage, coach, and develop Risk Specialists through regular 1:1s, performance reviews, and career development conversations- Build team capability through training programs, calibration sessions, and knowledge sharing initiatives- Drive hiring strategy and onboarding for team expansion as needed- Manage team capacity planning and workload distribution- Foster a culture of customer obsession balanced with risk mitigation- Conduct performance management and address underperformance when necessary- Create career development pathways and succession planning for team members- Escalation Process Optimization- Oversee escalation handling across the team—define processes, SLAs, and quality standards- Analyze escalation trends and drive root cause analysis to implement preventive measures- Partner with cross-functional teams (Legal, Policy, Customer Trust) to resolve systemic escalation issues- Establish escalation metrics, reporting cadence, and dashboards for leadership visibility- Remove blockers for the team when escalations require senior-level intervention or cross-org alignment- Coach team members on complex escalation scenarios and de-escalation techniques- Drive continuous improvement initiatives to reduce escalation volume and improve resolution time- Strategic Seller Program Leadership- Oversee managing strategic/high-value seller investigations and risk assessments and build scalable processes- Build and maintain relationships with Account Management and business teams to balance risk and growth objectives- Create differentiated processes and playbooks for strategic seller reviews that balance speed with thoroughness- Collaborate with SOCR detection teams and Science teams to refine strategic seller risk models- Track and report strategic seller metrics to leadership (enforcement rates, reinstatement rates, seller satisfaction)- Escalate policy gaps or edge cases that require leadership decision-making- Reinstatement Process & Quality Improvement- Drive the strategy to improve reinstatement decision quality, consistency, and speed- Analyze reinstatement and restumble rate data to identify process gaps and training needs- Partner with enforcement teams (SLM, SPIV, TSI) to reduce false positive enforcements upstream- Develop and maintain training materials, decision frameworks, and calibration programs for the team- Implement quality mechanisms (audits, peer reviews) to ensure consistent reinstatement standards across the team- Track and report reinstatement performance metrics to leadership- Advocate for policy changes or tooling improvements based on team feedback and data insightsBasic Qualifications- Bachelor/'s degree or equivalent- Experience developing and managing a high-performing team- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units- Experience in analyzing data to drive decisions- Experience building measures and metrics, and developing reporting solutions- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams- Experience creating process documentationPreferred Qualifications- Experience with data analysis tools such as Advanced Excel, SQL, Tableau, PythonOur inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you/'re applying in isn/'t listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr