Customer Service Ops Lead, In Vivo Diagnostics Italy
1 settimana fa
Customer Services Manager In Vitro Point Of Care - Italy (m/f/d) Get AI-powered advice on this job and more exclusive features.Join us in pioneering breakthroughs in healthcare.For everyone.Everywhere.Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality.We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.Apply now for the position of Customer Services Operation Manager Point of Care (m/f/d) - Italy and you will actively drive the strategic direction and lead the field customer service and remote support teams to maximize customer satisfaction in the field of Point of Care Diagnostics.Your role You will be responsible for the entire POC service portfolio, including installed base management, application support, training, customer education, installations, project management and field service break-fixes You will define and implement the POC CS strategy in Italy, ensuring alignment with global priorities and the Italian sales organization You will oversee customer satisfaction, operational execution and financial performance, managing both operational and financial targets You will manage and lead field customer service and remote support teams (10 employees), working closely with marketing and sales to maximize business outcome, and be responsible for creating and managing relationships with multiple 3rd-party business partners throughout Italy You will ensure operational performance through adherence to CS processes and the Service Quality System, while striving to maximize system implementation, POC instrument throughput, and reagent usage You will act as an escalation leader and employee ambassador, to improve the quality of customer support and service delivery across all POC product lines You will liaise with regional units and headquarters to support serviceability requirements for new and existing diagnostic products You will ensure that key
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Customer Service Operation Manager In Vivo Diagnostics Italy
2 settimane fa
Milano, Italia Siemens Healthineers A tempo pienoCustomer Service Operation Manager In Vivo Diagnostics Italy (m/f/d)Join to apply for the Customer Service Operation Manager In Vivo Diagnostics Italy (m/f/d) role at Siemens Healthineers.Join us in pioneering breakthroughs in healthcare.Our inspiring and caring environment forms a global community that celebrates diversity and individuality.We encourage you...
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In Vivo Customer Services Ops Manager – Italy
2 settimane fa
Milano, Italia Siemens Mobility A tempo pienoA global healthcare company is seeking an Italy In Vivo Customer Services Operation Manager in Milan.You will optimize support operations to enhance customer satisfaction, ensuring operational performance and service quality.The ideal candidate has a degree in Engineering and several years of experience in customer services, with strong leadership and...
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In Vivo Customer Services Ops Manager – Italy
1 settimana fa
Milano, Italia Siemens Mobility A tempo pienoA global healthcare company is seeking an Italy In Vivo Customer Services Operation Manager in Milan. You will optimize support operations to enhance customer satisfaction, ensuring operational performance and service quality. The ideal candidate has a degree in Engineering and several years of experience in customer services, with strong leadership and...
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Milano, Italia Siemens Mobility A tempo pienoA global healthcare company is seeking an Italy In Vivo Customer Services Operation Manager in Milan. You will optimize support operations to enhance customer satisfaction, ensuring operational performance and service quality. The ideal candidate has a degree in Engineering and several years of experience in customer services, with strong leadership and...
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Milano, Italia Siemens Healthineers A tempo pienoCustomer Service Operation Manager In Vivo Diagnostics Italy (m/f/d) Join to apply for the Customer Service Operation Manager In Vivo Diagnostics Italy (m/f/d) role at Siemens Healthineers. Join us in pioneering breakthroughs in healthcare. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage...
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Milano, Italia Siemens Healthineers A tempo pienoCustomer Service Operation Manager In Vivo Diagnostics Italy (m/f/d) Join to apply for the Customer Service Operation Manager In Vivo Diagnostics Italy (m/f/d) role at Siemens Healthineers. Join us in pioneering breakthroughs in healthcare. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage...
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Milano, Italia Siemens Healthineers A tempo pienoA leading healthcare technology company in Milan is seeking a Customer Service Operation Manager to oversee the delivery of services while enhancing customer satisfaction. This role requires a degree in engineering and several years of experience in customer service management. The successful candidate will manage a dedicated team, utilize support...
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Customer Service Ops Lead, In Vivo Diagnostics Italy
2 settimane fa
milano, Italia Siemens Healthineers A tempo pienoA leading healthcare technology company in Milan is seeking a Customer Service Operation Manager to oversee the delivery of services while enhancing customer satisfaction. This role requires a degree in engineering and several years of experience in customer service management. The successful candidate will manage a dedicated team, utilize support...
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Milano, Italia Siemens Healthineers A tempo pienoA leading healthcare technology company in Milan is seeking a Customer Service Operation Manager to oversee the delivery of services while enhancing customer satisfaction. This role requires a degree in engineering and several years of experience in customer service management. The successful candidate will manage a dedicated team, utilize support...
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Milano, Lombardia, Italia Siemens Healthineers A tempo pienoJoin us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique...
