Program Manager, Operations, Amxl Jp

?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????Amazon Logistics Extra Large Team (AMXL)???????????????????Amazon???????????????????????????????????????????????????????????????????????¦????: Last Mile(AMZL) ¦????: Project / Program ManagementWould you like to work with us to transform Japan's furniture and home appliance delivery network?Amazon Japan is looking for a leader with equal passion for customers and compassion for drivers to develop new partners for large-scale delivery.This position will be part of the Amazon Logistics Extra Large Team (AMXL), where you will be working to build a new national delivery network by integrating local delivery company networks with Amazon technology.For details regarding the department to which this position belongs, please refer to the link below.¦Department introduction: Last Mile(AMZL) ¦Job introduction: Project / Program ManagementKey job responsibilities????? ?????? - ?????????????????????????????????????????? ???????????????????????????????????????????????????????????????????????????????????????????????????????????Amazon????????(???)????????????????????????????????????????????????????????????????????????????????????????????????????????????????????SOP·??????????????????????As a Program Manager - Operations, you will be responsible for managing partner carrier operational metrics at delivery sites, improving delivery quality, adding services, ensuring safety, and ensuring regulatory compliance while strengthening trust with partners.Building trusting relationships with new delivery partnersSupport delivery partners to achieve contracted delivery qualityAchieving continuity (profitability) of delivery partners' Amazon delivery businessImplement measures to improve driver safety, working environment, and motivationSupport the field management team to meet their operational goals and ensure delivery partner and driver input is reflected in operationsCoordination to resolve delivery partner issuesThorough implementation of SOPs and standards for partnersSupporting the realization of medium- to long-term customer experience.A day in the life????????????????????????????????????????????????????????????????????????????? OTD ????????????????????????????? DSP ?????RCA ??????????????? D-1 ???????? DD?DS ????????????????? SOP ???? DSP ??????????????????????????????? (DS ?????)???????/????? (???????????????????)????????????????????Daily duties include coordinating with DSP on routing outputs for a smooth departure on OTD (On Time Departure) for the day, DD (Deep Dive) on D-1 (Day 1) performance coming up with RCA and action items, DS with DSP on performance, safety and operational SOPs.Includes regular reviews.Apart from day-to-day duties, the individual will also be responsible for expansions (DS launches), initiatives/pilots (regarding cost, quality, safety, and quantity achievement), and new launches.About the team???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????The team we aim for is one in which each member has an independent personality and ability, and while striving to do their job, they are always humble and continue to learn from those around them.We are passionate about the customer experience, but we always remain unbiased and objective.Regardless of gender, experience, or nationality, we will always be considerate of the other person and engage in free and lively discussions.We respect individual work, but are always ready to lend a hand and never say, "That's not my job."We are passionate about our work, but also value families and private lives.Overall, our team is a pleasure to work with every day.Basic QualificationsBusiness level of JapaneseBusiness level of English3+ years of program or project management experienceKnowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)Preferred QualificationsExcited about working in a diverse group and contributing to an inclusive culture3+ years of driving end to end delivery, and communicating results to senior leadership experience3+ years of driving process improvements experienceExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationBachelor's degreeOur inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr